Mortgage Loan Officer (Plano, TX)

About the team At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of Zillow Group’s FinTech division, you’ll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high‑energy environment. Role Overview This is an opportunity to grow your career as a purchase‑focused Mortgage Loan Officer originating home loans for customers introduced through Zillow’s ecosystem. You’ll guide borrowers from first contact through funding while delivering a best‑in‑class customer experience. Responsibilities Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. Convert company‑provided purchase opportunities into funded loans through proactive follow‑up and effective borrower consultation. Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. Leverage Zillow’s CRM, loan origination systems (LOS), and data‑driven tools to manage pipeline health and customer engagement. Partner with centralized processing, underwriting, and closing teams to move loans efficiently. Deliver a consistent, high‑quality customer experience through phone, email, and text communication. Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. Maintain active licensing, complete required education, and participate in ongoing professional development. Provide operational and compliance voice‑prints records as required. Qualifications 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license. Completion of the 20‑hour CORE Pre‑Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content. Physically located in and working hybrid from our Plano, TX Office. Proven success originating purchase loans in either a high‑volume, phone‑based sales environment or an agent‑centric referral model. Strong client service orientation with consultative sales skills and deep understanding of the mortgage process. Comfortable working in a structured, performance‑driven environment with clearly defined KPIs. Excellent verbal communication skills and ability to build trust quickly. Strong time management, organization, and pipeline management skills. Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel). Associate’s or Bachelor’s degree preferred. Location & Licensing This role is an office‑based position. Employees must live within a reasonable commuting distance of, but not more than 75 miles from, the designated Plano, TX office. Benefits & Compensation In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location. Equal Employment Opportunity Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. #J-18808-Ljbffr ZHL Zillow Home Loans, LLC