Receptionist

McLaren Greater Lansing Front Office Assistant

Position Summary: As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Essential Functions and Responsibilities:

1. Greet and welcome guests as soon as they arrive at the office.
2. Direct visitors to the appropriate person and office.
3. Answer, screen and forward incoming phone calls.
4. Provide basic and accurate information in-person and via phone/email.
5. Receive, sort and distribute daily mail/deliveries.
6. Maintain office security by following safety procedures and controlling access via the reception desk.
7. Ensure reception area is tidy and presentable, with all necessary stationery and material.
8. Order front office supplies and keep inventory of stock.
9. Update calendars and schedule meetings.
10. Keep updated records of office expenses and costs.
11. Perform other clerical duties such as filing, photocopying, transcribing and faxing.
12. Performs other related duties as required and directed.

Lead Essential Functions and Responsibilities (if classified in a lead role):

1. Assists in quality control and performance improvement activities.
2. Contributes to performance feedback, hiring decisions.
3. Ensures standards are met (quality, timeliness, customer service, etc.).
4. Evaluates and tests new procedures/processes.
5. Orients and/or trains new staff.
6. Problem solving capabilities.
7. Subject matter expert/technical leadership.
8. Work flow/distribution of work.
9. Assists in assuring compliance with all regulatory and other agency requirements, laws, and statutes pertaining to the operation of the department.

Qualifications:

Required:

• High School Diploma or GED.

Preferred:

Prior receptionist or customer-facing experience.

Knowledge, Skills, and Abilities:

1. Proficiency in Microsoft Office Suite.
2. Hands-on experience with office equipment (e.g. fax machines and printers).
3. Interpersonal, organizational and communication skills.
4. Ability to carry out directions, read and write.