HomeCare Order Management Specialist

HomeCare Order Management Specialist (Solventum)

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

As a HomeCare Order Management Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Reviewing and processing incoming and backlogged orders to determine patient eligibility for insurance billing and reimbursement.
• Partnering closely with internal Sales and Customer Service teams, external customers, healthcare providers, and patients to obtain required documentation and facilitate order completion.
• Researching and interpreting payer requirements and clinical information to determine patient qualification for services.
• Providing exceptional customer service while managing multiple priorities in a fast-paced, high-volume environment.
• Supporting rotating holiday and weekend coverage and adapting to changing patient needs for life-saving therapies.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher and three (3) years of customer service experience;

AND

In addition to the above requirements, the following are also required:

• Three (3) years of experience using Microsoft Office applications, including Word, Excel, and Outlook.
• Three (3) years of experience working in a customer service, healthcare, insurance, reimbursement, or order management environment.
• Experience interpreting payer requirements and managing documentation processes.
• Experience working independently and collaboratively in a team environment.

Additional qualifications that could help you succeed even further in this role include:

• Five (5) years of medical record collection experience in a private, public, government, or military environment.
• Experience in healthcare reimbursement, insurance verification, or medical billing processes.
• Experience working directly with patients, physicians, and third-party payers.
• Skills include strong listening skills, effective communication, multitasking, teamwork, integrity, and problem-solving.

Work Location: Hybrid Eligible (Job duties allow for some remote work but require travel at least four (4) days per quarter.)

Travel: May include occasional domestic travel.

Relocation Assistance: Not authorized.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best lifeboth physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.