Customer Experience Coordinator

Job Description

Job Description

Job Title: Customer Experience Coordinator

Location (city, state): Foothill Ranch, CA

Industry: Manufacturing / Technology

Compensation: $20 - $23 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Work Schedule:

Monday–Friday, 8:00 AM – 5:00 PM

Hybrid schedule available (3 days onsite / 2 days remote), though candidates should be comfortable working onsite full-time if business needs require it.

About Our Client:

Our client is a well-established and rapidly growing organization with a global presence and a strong reputation for innovation and customer support. They specialize in operational technology and solutions that support efficiency, analytics, and process improvement across multiple industries.

Job Description:

Addison Group is partnering with our client to hire a Customer Experience Coordinator for a growing organization in the manufacturing and technology space. This position is ideal for someone who is detail-oriented, customer-focused, and comfortable managing multiple tasks while supporting both customers and internal teams. The ideal candidate thrives in a collaborative environment and takes pride in delivering a high level of service and accuracy.

Qualifications:

• Previous experience in a customer-facing role required
• Strong organizational and communication skills
• Experience working with CRM systems and maintaining accurate customer records
• Ability to manage multiple priorities in a fast-paced environment
• Professional demeanor with strong follow-up and problem-solving abilities
• Experience supporting reporting, tracking, and administrative functions preferred
• Manufacturing industry exposure is a plus
• Candidates with strong administrative backgrounds and excellent interpersonal skills are encouraged to apply

Key Responsibilities:

• Coordinate and manage incoming customer requests and inquiries
• Maintain accurate customer records, updates, and communication logs within the CRM system
• Prepare customer quotes and assist with service-related documentation
• Partner with internal departments to resolve customer concerns and ensure timely follow-up
• Generate reports and track customer activity as needed
• Support ongoing customer communication with professionalism and urgency
• Prioritize and manage multiple assignments while meeting deadlines

Perks:

• Opportunity to join a growing and stable organization
• Collaborative and team-oriented environment
• Hybrid flexibility with long-term growth potential
• Fast-paced role with exposure to multiple departments and business operations
• Immediate hiring need with opportunity for career advancement

Additional Details:

• Business casual work environment
• ASAP start date
• Newly opened position with active hiring process underway

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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