Dispatch Assistant

About us Location: Northboro, MA Salary: $38.83 Job Purpose Handle administrative duties within Dispatch and Scheduling. Key Accountabilities Handle administrative duties within Dispatch and Scheduling. Maintains applicable records associated with the field work force. For example: maintaining personnel information, schedules, daily work sheets, manpower availability, recording of emergency vacations and sick leave, and other records. Updating data and running of reports as needed to support Dispatch and Scheduling and Field Operations. Perform/assist with polling of Field personnel and Dispatch for overtime when directed (combination of manual and/or automated phone calls) Provide notifications and updates as required to respective internal and external key stakeholders (including customers), regulatory agencies and municipalities (not exclusive to bargaining unit). Knowledgeable on and able to access information from various customer and dispatching systems. Interact with other departments that interface with Dispatch and Scheduling. Provide support as needed to field crews, call center, dispatch and customers to maximize customer service, safety and reliability (for example: looking up information in customer systems, databases, mapping systems, etc.) Customer interaction as required. Qualifications Ability to use a variety of communication tools in proper manner Ability to use telephone regarding customer contacts in an acceptable manner Proficient personal computer skills Must pass the Clerical Assessment Test and the Dispatch Test Must have High School Diploma or equivalent Equal Employment Opportunity National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans. Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all. #J-18808-Ljbffr