At Your Service Center Associate, Mall in Columbia - Part Time

At Your Service Center Associate, Mall in Columbia - Part Time Be part of an amazing story. Macy’s is more than just a store. We’re a story that has been captured in the hearts and minds of America for more than 160 years. It’s about innovation, tradition, inspiring stores, irresistible products, the Macy’s 4th of July Fireworks, and the Thanksgiving Day Parade. Those moments make this a special place to work. Job Overview As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup in Store (BOPS), merchandise returns, order pickups, and other assigned tasks, while upholding Macy’s service standards. This role requires strong multitasking abilities, problem‑solving, attention to detail, and a customer‑first mindset. You’ll thrive in a fast‑paced environment where flexibility is key, including working nights, weekends, and holidays. This role goes far beyond just being a cashier. The customer is at the heart of everything we do—every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit. You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. How Our At Your Service Colleagues Spend Their Day Every day starts with a positive example: energized, name badge with pride, greeting teammates warmly, and ensuring the At Your Service area is clean, organized, and ready for customers. Set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions. Lead through action: welcome customers with genuine hospitality, make eye contact, start friendly personal conversations, and build lasting relationships. Assist customers in all aspects of total store fulfillment, including BOPS, and be proficient in all needed systems to complete transactions. Maintain a shoppable space by recovering merchandise, keeping pickup and return areas clean, and ensuring timely completion and curbside delivery of BOPS orders. Finish strong by sharing loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often using the customer’s name. Support one another with honesty, care, and collaboration to better serve customers and communities. Strive for continuous improvement: take pride in work, achieve sales goals, learn from each other, and deliver individual and store results. Who You Are Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Make prompt, sound decisions in real time to effectively address customer needs and resolve issues. Be comfortable communicating and collaborating with customers and colleagues. Meet daily sales goal challenges. Acquire new customers by opening credit accounts and sharing loyalty benefits. Enjoy meeting people, learning about them, and sharing information. Resourceful and eager to start a new venture, able to adapt to changing priorities, work independently, and thrive in team dynamics. Handle electronic devices with no problem. Essential Physical Requirements This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions. What We Can Offer You Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, community involvement, and volunteer opportunities. Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of unforgettable moments in people’s lives. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. Benefits include 401(k), medical/vision/dental/life/disability insurance options, paid time off accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at the provided links. #J-18808-Ljbffr Macy's