General Manager

18 Boulden Circle, Suite 34 New Castle, Delaware 19720 General Manager Position Summary The General Manager is responsible for overall branch leadership, ensuring strong operational performance, financial accountability, regulatory compliance, and delivery of exceptional customer service. This role develops and supports employees, drives branch profitability, manages customer and employee escalations, and ensures alignment with company goals, policies, and standards. Responsibilities Oversee daily branch operations and performance, ensuring alignment with business goals, sales targets, revenue budgets, and KPIs, while fostering a high-performance, inclusive, and accountable work environment. Grow, train, and develop management and staff, ensuring all employees are well-versed in safety protocols, company policies, and procedures, with training records properly maintained. Ensure branch compliance with local, state, and industry regulations, including licensing requirements, safety standards, and business laws. Manage customer escalations, employee relations matters, and operational challenges, ensuring timely resolution while maintaining high service standards and customer satisfaction. Handle escalated customer issues and incidents, uphold company service standards, and work to maximize branch profitability and overall performance. Partner with regional leadership to execute company initiatives, support growth objectives, and drive continuous improvement within the branch. Qualifications and Requirements Bachelor’s degree in a related field or 2+ years of management experience in the pest control industry. Must be 21 years of age or older. Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role. Earn and maintain state-required training and pest control licensing if applicable (provided). High School Diploma or GED. Why Work for EcoShield Pest Solutions? The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. EcoShield Pest Solutions is proud to offer competitive pay and full benefits! Weekly Pay – get paid every Friday! Paid sick and vacation time along with 10 company-paid holidays. Comprehensive benefits package including medical, dental, and vision options. 401(k) with a competitive match. Access to the Employee Assistance Program (EAP). Discounted pest control services for employees and their friends Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $85,000 and $105,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location. Physical Demands and Working Requirements The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. Capable of regularly lifting up to 50 pounds, with occasional heavier lifting. Requires clear vision for both close and distant tasks, with adjustable focus. Must be able to stand for long periods, perform physical tasks, and manage repetitive motions. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required. Moderate noise level in the work environment. Potential exposure to pests, mold, allergens, and structural hazards; safety gear required. The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position. EEO Statement: The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. The candidate's applicable education and experience will determine where a candidate falls in the position range. EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. Didn't find what you're looking for? Join our talent community to be notified of upcoming opportunities! The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. At EcoShield, we invest in our people because they’re the driving force behind everything we do. You’ll have access to benefits that support your health, protect your financial future, and help you grow—both personally and professionally. We’re committed to providing resources that make life easier, so you can focus on doing your best work and building a meaningful career. When you join EcoShield, you’re not just getting a job—you’re gaining support for the life you’re building. Comprehensive Health Coverage – Medical, dental, and vision plans designed to fit your needs Financial Well-Being – 401(k) with company match to help you plan for the future Health Savings Options – HSA plans with tax advantages to maximize your healthcare dollars Income Protection – Short- and long-term disability and life insurance options Wellness & Mental Health Support – Employee Assistance Program and wellness resources Flexible Care Access – Virtual care options for convenient, on-demand support Growth & Stability – A company that invests in your long-term success