Senior Product Manager, Customer Lifecycle

Senior Product Manager – Lifecycle Intelligence Ready to be a Titan? ServiceTitan is the leading operating system for the trades -- powering everything from marketing and dispatch to payments and accounting for residential, commercial, and exterior contracting businesses. We're looking for a Senior Product Manager to join the Lifecycle Intelligence team and help define how AI transforms the post‑sales customer experience. You will own critical parts of the intelligence that makes our platform smarter for every customer interaction -- from the moment a contractor finishes onboarding through years of daily use. What you'll do Own a portfolio of AI‑powered use cases within our agentic customer lifecycle experience, responsible for specific customer outcomes and ensuring our AI agents achieve those for our customers. Drive discovery for how AI can help customers optimize their usage of ServiceTitan and get the help they need, and explore how to deliver AI capabilities in new channels. Collaborate deeply with engineering and data science to shape the context layer and create delightful customer experiences in any/all channels. Partner with post‑sales teams (Support, Customer Success) to uncover customer and team needs, identify opportunities for scalable, automated approaches versus manual ones, and measure impact. Define the right success criteria and continually evaluate and improve accuracy and coverage, using data to inform product decisions. What you'll bring 5+ years of Product Management experience in B2B SaaS, with at least 2 years shipping AI/ML‑powered products in production. Experience shipping agentic AI solutions and fluency in evaluation frameworks, deterministic vs. non‑deterministic approaches, and data‑driven iteration on model performance. Analytical rigor: comfort with quantitative data, assessing customer behavior, AI agent accuracy, and business outcomes; ability to analyse failure modes and translate findings into product decisions. Strategic communication: ability to work with operations leaders, engineering teams, and data scientists; frame AI capabilities in terms of customer and business outcomes; write clearly and present concisely to build conviction with cross‑functional partners. Domain knowledge (preferred but not required): experience in support/CX, customer lifecycle, or post‑sales product management. Be Human With Us Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. If you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people to help us challenge the conventional and think differently about the problems we’re solving. Use of AI Technology We use automated and AI‑assisted tools to support aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer Flextime and support for autonomous work, flexible time off with ample learning and development opportunities. Comprehensive onboarding program, leadership training and other career development programs. Holistic health and wellness benefits: company‑pay medical, dental, and vision; FSA and HSA; 401(k) match; telehealth options including memberships to One Medical. Support at all stages of life: parental leave, up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement; on‑demand maternity support through Maven Maternity; free breast milk shipping through Maven Milk; pet insurance; legal advisory services; financial planning tools. Bonusy, peer‑nominated awards, and other recognition programs. Commitment to a fair and equitable compensation package, including base salary, annual bonus, equity, and a holistic suite of benefits. EEO Statement We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees and complies with all applicable minimum wage laws. #J-18808-Ljbffr