Radiology Associate, 40hr - Days

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. Contributes to the Hospital’s mission by providing clerical support to the radiology department, keeping the patient care team informed by maintaining accurate and timely electronic medical records and greeting and helping patients and their family members and performing administrative duties to assist the department. This administrative support position will have an impact on patient care and patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure an expedient patient throughput and acting as a central resource of the patient medical record. Qualifications Education: High School Diploma or equivalent. Experience: Preferred at least one year in an administrative support role in a patient care setting. Required skills and knowledge: Basic computer knowledge Must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team. Excellent customer service and communication skills. Keyboard skills Preferred skills and knowledge: Knowledgeable in general medical terminology Other Job Requirements: None specified. Job Requirements On‑call Requirement: N/A Schedule Requirements: Holiday rotation requirement. Travel Requirements: May be deployed to other units to meet business and patient needs. Reporting Relationships: Reports directly to Support Services Supervisor and/or Lead Radiology Associate; not responsible for supervising the work of others. Job Functions Consistent with the WE CARE principles and inherent in a hospital environment, employees must be flexible in meeting patients’ and the Hospital’s needs. While the list below describes the primary functions of this job, all employees at Winchester Hospital need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks which are not on this list. As part of the Winchester Hospital Imaging Services, this position performs the following functions, often simultaneously. Provides administrative support for the department and staff so that the clinical team and radiologists can concentrate on providing superior care. Provides non‑clinical assistance to the staff to improve patient satisfaction, increase patient flow and improve the overall operations of the department. Greets patients and visitors timely, in a manner that is respectful and empathetic. Answers questions, directs the individual or question, as appropriate to ensure efficient department flow and patient/family satisfaction. Answers the telephones, directs calls to other team members and/or takes messages, and expediently passes on information. Processes orders utilizing the electronic medical record and manual orders. Questions unclear orders and seeks clarification from the clinical staff and/or medical staff. Copies and faxes paperwork as necessary to expedite the patient care process. Answers common, non‑clinical/complex questions and escalates questions as appropriate. Provides general information regarding the Hospital. Directs individuals to their desired location, which may involve looking up information such as patient appointments and reviewing the computer system to assess the appropriate location. Provides verbal as well as written directions throughout the facility. Confirms patients scheduled appointments as needed; providing patient exam preparation instructions and verify clinical scheduling questionnaire accuracy. Disseminates information to waiting patients and family members/friends as directed by clinical staff and/or as allowed by department procedures. Makes rounds throughout the waiting area, providing non‑clinical comfort measures to patients and their family members, such as blankets, beverages, ice, etc. Provides wheelchair assistance for patients as requested. Coordinates patient transportation requirements as needed. Provides assistance with the telephone as necessary. Schedules urgent/stat exam appointments directly with the ordering provider. Monitors software for Stat results; processes Stat results appropriately, verifies and documents receipt of Stat results. Monitors potential exams ordered for modalities with Call in Process, when technicians are not assigned. Manages order requests, following specific guidelines. Exports imaging studies to a CD; for patient pickup, Inpatient/ED patient transfers and medical staff. Uploads CD imaging studies from external facilities into PACS for comparison or review by the clinical staff and/or the radiologists. Communicates to appropriate department/individuals when patient/visitor has arrived. Provides telephone coverage, receiving and transferring calls as appropriate. Enters patient demographic and other pertinent information into the system as directed and/or performs other basic data entry functions. At the request of the Supervisor, may call‑in staff during staffing shortages. Department‑Specific Job Functions Non‑Hospital Sites: Performs registration duties. Non‑Hospital Sites: Responsible for ordering radioactive pharmaceutical products for scheduled PET CT exams. Physical and Mental Requirements/Conditions The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. Pay Range $19.05 – $25.64 per hour. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr Beth Israel Lahey Health