Fraud Detection Specialist I

Fraud Detection Specialist I

A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

• Demonstrate resiliency and adaptability in a fast-paced contact center environment

• The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Demonstrate personal excellence including punctuality, integrity, and accountability

• Comfortable in a metrics driven environment that requires the ability to prioritize and multitask

• Think critically and exercise independent judgement

• Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss

• Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed

• Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned.

• Performs defined mitigation steps to reduce financial loss to our customers and the bank

• Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

ADDITIONAL RESPONSIBILITIES

• Responsible for detecting fraudulent transactions and maintaining a minimal error rate in high-volume, high risk (large dollar) department.

• Performs fraud alert review activities by following standard scripts and procedures.

• Review/decision alerts in Fraud application, and work independently while applying operating guidelines to make informed independent decisions.

• Consults with senior peers and team leads on moderate to complex issues to learn through experience.

• Experience working in a fast paced environment that demands excellent organizational and interpersonal skills.

• Strong communications skills to handle complicated or sensitive information to customers and other outside parties in a timely manner.

Skills: - Preferred 1 year of general office, back office banking or accounting experience • Advanced computer experience required (e.g. MS Word, Outlook and Excel) • Preferred 1 year in banking operations or contact center experience • Preferred 1 year of experience in fraud investigations, disputes, and /or fraud exposure. Must work well in a team environment, as well as independently.