Sales Support Administrator

About the Organization:

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team.

Primary Objective:

The Sales Support Administrator' s role is to support the sales team with lead assignment, proposal and client agreement preparation in an on-going effort to increase overall sales productivity, which includes assisting in all sales and administrative activities essential for the growth of the company.

Responsibilities:

• Answer and screen internal/external phone calls and emails related to sales opportunities and assign to appropriate sales rep
• Research and enter information for potential sales leads
• Review, edit, and approve requests for proposals, including finalizing pricing for both monthly and installation
• Prepare RFPs as needed for more in-depth proposals
• Assist sales reps in submitting required documents for system design approval
• Prepare contracts upon request and send final documents via DocuSign
• Communicate with potential clients on behalf of the sales team
• Guide sales people in entering an accurate forecast in our CRM tool
• Prepare and distribute job folders after the point of sale
• Prepare weekly and monthly reports as needed for management team
• Assist in preparation and revision of training materials for Sales & Sales Support teams
• Assist in entering/cleaning/prepping database imports for Sales & Marketing efforts
• Collaborate with Marketing and other teams across the company on projects
• Help ensure proper record keeping in CRM tool, updating related contacts and other objects
• Perform special projects and other duties as assigned

Qualifications:

• Associates Degree
• Minimum of 3 Years' Experience in Administrative or Customer Service role
• Detail-oriented, Problem solver, Numerate
• Computer literate and proficient with Microsoft Office and other Web-Based Programs.
• Salesforce.com experience required, CPQ experience preferred
• Strong understanding of databases and CRM systems, ensuring accurate data entry, record management, lead qualification, and data integrity to support sales and marketing activities
• Advanced knowledge in Microsoft Excel
• Ability to work independently as well as with diverse sales personalities
• Well-built skills in organization, prioritization and time management.
• Ability to learn technical products.
• Familiarity with sales contracts and agreements
• Work in fast-paced environment with changing priorities
• Work under stress to meet project deadlines while maintaining a high attention to detail.
• Excellent written and verbal communication skills, as well as customer service skills.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Ability:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend.
• Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time.
• Occasionally required to climb or balance; stoop; kneel, or crouch
• Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
• Ability to occasionally lift and carry up to 25 lbs

• Ability to uphold the stress of occasional traveling.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

EEO Statement:

Envera Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Envera Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Envera Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Envera Systems employees to perform their job duties may result in discipline up to and including discharge.