Sr. Director VP, Autonomous Vehicle & Robotics Operations

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

per year.

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The pay scale provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including but not limited to the candidates qualifications experience skills and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical dental and vision insurance; 401(k) with company match; and paid time off including vacation sick leave and holidays.

Application Window:

This position is expected to remain open until. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description:

Salary Range:

$160000 - $220000 per year.

Senior Director / Vice President Autonomous Vehicle & Robotics Operations

About the Role

TaskUs partners with the worlds most innovative technology companies to power the data safety and human-in-the-loop operations behind AI. As autonomous driving and robotics programs move from pilots to commercial scale our clients need a delivery partner that can run safety-critical operations around the clock with the rigor of an AV operator and the scale and agility of a leading BPO.

We are seeking a senior operator to build and lead our AV and Robotics Operations business. You will own end-to-end delivery from perception data labeling and scenario QA to remote assistance teleoperation fleet support and incident response for leading autonomous vehicle and robotics customers. You will set the operating model build the leadership bench and be accountable for client outcomes quality safety and P&L.

What You Will Do

• Own delivery and P&L. Lead multi-site multi-client AV and robotics programs with full accountability for revenue growth gross margin utilization and client satisfaction.
• Build the operating model. Design scalable 24/7 workflows for remote assistance teleoperation fleet and depot support data collection annotation simulation and scenario review and edge-case triage.
• Drive safety and quality. Establish safety-case-aligned processes incident management root-cause analysis and audit readiness (e.g. ISO 26262 SOTIF/ISO 21448 UL 4600 ISO 3691-4 and relevant ANSI/RIA standards as applicable).
• Partner with customers. Act as executive sponsor for strategic AV and robotics accounts; run QBRs shape roadmaps and translate evolving ODD model and fleet requirements into staffing tooling and process plans.
• Scale talent. Recruit train and certify remote operators fleet technicians annotators QA leads and program managers; define career paths competency frameworks and fatigue and wellness standards for safety-critical roles.
• Lead through technology and AI. Embed automation ML-assisted labeling tooling and analytics to improve cost per task latency and accuracy; collaborate with Product Engineering and Security on platforms and integrations.
• Expand the business. Partner with Sales Solutions and Strategy to develop new offerings (e.g. teleoperation-as-a-service robotics data collection humanoid and warehouse robotics support) pricing models and go-to-market plans.
• Manage risk and compliance. Ensure data security privacy and regulatory compliance across jurisdictions; maintain business continuity and surge capacity plans.
• Lead the organization. Manage a global team of directors program leaders and site leads across onshore nearshore and offshore locations.

What You Bring

• 12 years of operations leadership (15 for VP) including 5 years in autonomous vehicles robotics mobility logistics automation or other safety-critical technology-driven operations.
• Direct experience running remote assistance teleoperation fleet operations or AV/robotics data operations ideally at an AV operator (robotaxi or trucking) robotics company or technology-enabled BPO.
• Proven record of scaling operations from pilot to commercial deployment with measurable improvements in safety quality cost and throughput.
• P&L ownership of a business of $50M (more for VP) with strong command of pricing workforce planning and unit economics.
• Experience leading large distributed workforces (500) across multiple sites and geographies including 24/7 shift operations.
• Working knowledge of safety frameworks incident response and regulatory environments for autonomous systems.
• Executive presence with technical customers; ability to engage credibly with engineering safety and product leaders.
• Data-driven leadership style with fluency in operational metrics SLAs and continuous improvement (Lean/Six Sigma a plus).
• Bachelors degree required; MBA or advanced technical degree preferred.

Preferred Qualifications

• Familiarity with AV and robotics data pipelines: sensor data (LiDAR camera radar) HD maps scenario libraries simulation and labeling tools.
• Experience with humanoid warehouse or last-mile delivery robotics operations.
• Background in BPO or managed services including client transitions vendor management and global delivery.
• Experience with M&A integration or building a new business line inside a larger enterprise.
• Preferred location San Antonio.

Success Measures (First 1218 Months)

• Operating model governance and safety framework defined and adopted across all AV and robotics programs.
• Leadership team in place; critical roles staffed and certified ahead of client ramps.
• Target SLA quality and safety KPIs achieved on strategic accounts with strong client NPS.
• Revenue growth and margin goals met; at least X new logo or service-line wins.

Location : US (San Antonio TX preferred)

Work setup: Remote-flex

Travel: 2535%

SalaryRange:

$160000-$220000peryear.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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