Central Practice Services Manager

Central Practice Services Manager Orthopedic Associates of Hartford – Hartford, Connecticut – United States – Medical About this position Established in 1970, Orthopedic Associates of Hartford, P.C. (OAH) is one of the area's largest and most respected orthopedic specialty groups. We offer a very competitive salary and benefits package to our valued employees. In support of high‑quality patient care, we are adding a Central Practice Services Manager to our management group. The Central Practice Services Manager is responsible for the day‑to‑day management and development of the central practice services and operational support department and to maintain and enhance the efficiency of clinical and revenue cycle operations. Working directly with the Director of Operations and department managers, the CPS manager will oversee central referral, prior authorization, urgent‑care administrative operations, performance metrics, same‑day scheduling, medical records, transcription, system & workflow training, and system support. The CPS manager monitors KPIs related to practice performance, including supporting ancillaries, coordinates complex operational and continuous‑improvement initiatives, and provides operational management across all our service areas. They will evaluate and optimize clinical and financial processes, train staff and providers, and manage and develop a central practice services support team to assist in all these responsibilities. Responsibilities Manage Central Services Staff, including oversight of weekend and evening urgent‑care administrative operations. Develop and mentor a team of subject‑matter experts focused on Epic, as well as other software and clinical/financial workflows. Coordinate with providers, management, and others to review, improve, develop, and implement workflows and operational policies, enabling efficient and effective treatment and revenue cycle. Provide direction on the implementation of strategic business and/or operational plans, projects, programs, and systems related to clinical and business applications. Coordinate with external resources (Epic, vendors, related providers) to ensure efficient operations. Use benchmarking data, operational metrics, and dashboards to monitor workflow performance and quickly identify and address outliers. Partner with Human Resources to build a team of operational workflow specialists, ensuring adequate training resources for all staff and processes from start to finish. Guide and lead direct reports, set performance goals, monitor performance, and provide regular feedback to ensure staff meet expectations. Assist in the development of clinical quality assurance programs by ensuring clinical workflows produce usable data. Apply project management and process‑improvement skills across multiple departments, leveraging lean six‑sigma methodology and principles. Manage the daily operations of operational excellence, clinical systems, and central practice services departments. Ensure adequate staffing by working with Human Resources on recruitment, hiring, and orientation. Comply with all regulations, laws, policies, and procedures, including successful resolution of deficiencies identified through internal or external audits. Collaborate with the Compliance department to resolve patient complaints and issues in a timely manner. Participate in monthly manager meetings. Ensure internal client and external patient satisfaction with services. Perform other duties as assigned. Benefits Medical and dental insurances, including a Wellness Program Company‑paid Life, AD&D, Short‑term Disability Generous annual PTO allotment and paid holidays 401(k) & Profit‑Sharing plan Employee Assistance Program (EAP) Qualifications Clinical, Associate's, or related advanced degree Two to five years of experience managing staff Minimum five years of experience in a health care administration setting Three years of experience working in an Epic environment Excellent oral and written communication skills Proficient organizational and project management skills Demonstrated experience working independently and being a proactive self‑starter #J-18808-Ljbffr