Quality Control Technician

Purpose:


The Quality Control Technician - Construction is responsible for performing field audits, inspections, and quality checks on aerial and underground construction projects to ensure compliance with company standards, client specifications, safety regulations, and industry best practices. This role supports quality assurance efforts by identifying deficiencies, documenting findings, and promoting continuous improvement in construction workmanship and operational performance.

Responsibilities

Key Responsibilities:


Evaluate completed construction work against client specifications, engineering designs, company standards, and safety requirements


Identify defects, workmanship issues, and compliance gaps, and accurately document findings through reports and photo validation


Verify proper installation techniques for aerial and underground telecommunications infrastructure


Ensure compliance with OSHA regulations, NESC standards, utility requirements, and company safety policies


Review construction practices related to pole attachments, grounding/bonding, splicing enclosures, handholes, pedestals, and restoration quality


Provide real-time feedback and coaching to field crews, subcontractors, and supervisors regarding quality expectations and corrective actions


Monitor adherence to project scope, build specifications, timelines, and customer requirements


Complete audit reports, inspection documentation, and quality tracking using company systems and software platforms


Identify recurring quality trends and support retraining and process improvement initiatives


Participate in quality improvement efforts, standardization initiatives, and operational reviews


Coordinate with construction management, engineering, and field leadership to resolve quality concerns and ensure corrective action completion


Key Measures / Key Performance Indicators:


Audit accuracy and inspection completion rates


Identification and reduction of construction defects and rework


Quality compliance scores and defect rates


Crew improvement following coaching/retraining


Documentation accuracy and timeliness


Contribution to overall service quality and customer satisfaction

Requirements

Education: High school diploma or equivalent preferred


Experience:


2-4 years of experience in telecommunications construction, utility construction, or outside plant (OSP) field operations


Exposure :


Aerial and underground telecom construction environments


Fiber and coax construction standards and installation practices


Directional boring, trenching, conduit placement, and restoration activities


Pole line construction, strand and lash work, grounding, and utility coordination


Quality assurance processes, inspections, and audit procedures


Interaction with field crews, subcontractors, supervisors, and customers in active construction environments


Factors critical to success at ITG Communications for this position :


Strong attention to detail and commitment to quality and accuracy


Ability to identify issues and provide constructive feedback and coaching


Solid understanding of installation standards and customer experience expectations


Effective communication with field teams and leadership


Commitment to safety and compliance standards


Physical Requirements


Ability to stand, walk, and perform physical labor for extended periods


Ability to climb ladders and work at heights


Ability to bend, kneel, crouch, and work in confined spaces


Ability to lift, carry, and move materials up to 75 pounds


Ability to operate tools and construction equipment safely


Ability to work in all weather conditions and wear required PPE


Must maintain a valid driver's license and operate company vehicles safely

Additional Comments

ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.