Retail Store Manager WEXFORD | Perry Highway

Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are leading by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships, uncovering our customers’ needs, and recommending device and service solutions. What you'll do in your role? Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store. Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store. Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to the implementation of new store programs and initiatives. Sell personalized solutions beyond the bare‑bones device and service plan, including accessories and emerging IoT devices. Make sure the store is always at its best. Approaching service and sales needs with patience, honesty and empathy. Become proficient in the use of digital tools designed to enhance interactions and onboarding: Show customers how our ever‑expanding coverage stacks up in their neighborhood, providing a lightning‑fast LTE network. Explain how plans and services allow customers to live unlimited, feel the love, stay connected and go further. Redefine how wireless is done, down to device and account inspection, review and troubleshooting. Complete trainings on in‑store experience, new skills and processes, and knowledge of systems and reference resources. Build relationships and partner with employees across channels, including business and customer service: Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment. Identify and handoff small business leads. Develop strong peer relationships where everyone is accountable for the company’s success. Be willing to have a good time while providing first‑class customer experience. The Ideal Candidate Will Bring Leadership. Competitive drive and confidence to succeed in a fast‑paced sales environment. The willingness to lead the team, sharing best practices while serving customers and resolving issues. Effective operational, financial and performance management. Excellent communication skills with both team and customers. Prior wireless sales experience. What’s in it for you? Employee Stock Ownership Program (ESOP) Competitive salary Bonus earnings Automatic raises when reaching attainable milestones Exciting opportunities for career advancement A culture of care & excellence Health benefits for full‑time employees What “must haves” do you need? Be at least 18 years of age Wireless sales experience High school degree or GED Ability to stand for long periods of time Ability to lift objects weighing up to 25 lbs Reliable transportation Full‑time (45 hours) availability Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce as a significant contributor to our success. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We welcome everyone to our team. #J-18808-Ljbffr Arch Telecom