Account Representative - Patient Services

Account Representative - Patient Services

Little River, KS $31,099 - $42,099 a year

Join a dedicated healthcare team providing essential clerical support through care coordination, reception, and chart maintenance. Collaborate closely with health professionals to ensure outstanding customer service and maintain respectful relationships with all clients.

Essential Functions

• Manage admission duties and assist clients in completing admission packets, including necessary releases of information.
• Complete registration and financial enrollment for new clients.
• Collect and verify current insurance information for each client.
• Assess client needs by determining acuity, identifying presenting problems, and gathering relevant historical data.
• Schedule follow-up appointments based on assigned levels of care.
• Perform clerical tasks and maintain business records.
• Handle collection responsibilities, including payment of outstanding balances and copays.
• Administer receptionist duties such as greeting clients, directing them to waiting areas, scheduling appointments, answering phones, and maintaining office appearance.
• Perform other duties as assigned.

Minimum Knowledge and Skills

• Proficient computer literacy with familiarity in basic Microsoft tools.
• Basic experience in alpha-numeric filing.

Required Behavioral Skills

• Integrity: Demonstrate honesty and a commitment to doing the right thing, inspiring others to uphold organizational values.
• Compassion: Exhibit empathy and excellent customer service, managing conflicts thoughtfully and offering alternative solutions.
• Accountability: Take ownership of projects and issues, working independently with flexibility to adapt to changing priorities.
• Respect: Collaborate effectively with diverse populations, maintaining a positive and proactive service orientation.
• Excellence: Communicate clearly and strategically while managing day-to-day operational tasks.

Education and Experience

• High school diploma or equivalent required.
• One to three years of experience in medical records, filing, and secretarial duties.
• Knowledge of referral processing and coordinating access to appropriate treatment.

Preferred Qualifications

• Three to five years of experience in phone answering, medical records, and filing Personal Health Information (PHI).
• Training in HIPAA compliance.
• Some college coursework focused on Microsoft applications and health or behavioral sciences.

This position offers competitive pay, a generous benefits package, and the opportunity to make a meaningful impact in a regional healthcare setting serving the Midwest community.