Service Manager

Overview Join the Titan Machinery team as a Service Manager where you will manage the store’s service operations and ensure top-notch customer satisfaction. In this pivotal role, you’ll oversee all aspects of service operations, ensuring that our dealership meets and exceeds industry standards with a focus on professionalism, safety, and efficiency. Responsibilities Financial and Performance Management: Understand key financial drivers, ensure the department meets or exceeds goals, market services to maintain a consistent income stream, and effectively manage workflows, including work schedules, employee schedules, and customer work orders Customer Interaction and Experience: Handle all customer inquiries and communications, from repair estimates to resolving complaints, and manage the service department's workflow to meet financial and operational goals Documentation and Communication: Supervise and schedule employees, market the service department to ensure a steady workflow, and ensure all service records, work orders, and documentation are maintained accurately, thoroughly, and in a timely manner Safety and Compliance: Uphold environmental, health, and safety regulations, and ensure all vehicles meet legal requirements If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond. Qualifications Required: 2+ years’ related experience and/or related military experience, or related education/training (degree, certificate, etc) Ability to travel up to 30% of the time and work flexible hours Ability to effectively lead and manage people Titan Machinery provides a generous total compensation package including the following benefits: Comprehensive Health and Dental Coverage HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours 401(k) with company matching on your FIRST DAY of employment 100% Paid Pregnancy-Related Leave and Parental Bonding Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more! Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter Safety Equipment Reimbursement Uniforms - 100% Paid by Titan - including laundering! Performance-based incentives Learn more about our benefits here: Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affinity Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page. #J-18808-Ljbffr