Onsite EAP Counselor - Jacksonville, FL

Optum Behavioral Health, part of the Optum family of businesses, is seeking an Onsite EAP Counselor to join our team in Orange County, CA. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone.

The Onsite EAP Counselor is a professional position responsible for providing onsite services to either a dedicated customer or customers in our overall book of business. Responsibilities range from assessment and referral, management consultations, training, and critical incident response. An Onsite EAP Counselor may also provide consultation to HR, program managers and supervisors on workplace and organizational issues.

***This is a full time position, 40 hours per week, covering multiple sites in the Jacksonville, FL area***

Primary Responsibilities:

• Conduct solution focused consultations; helping clients define goals, plan action and gain insight
• Assess and refer to appropriate programs and services including but not limited to: Worklife, behavioral health, substance abuse / chemical dependency and community-based resources
• Assist with referrals for members needing ongoing/additional counseling services
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
• Provide manager consultation services on a variety of work-related issues such as; performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues
• Provide crisis intervention and management support in response to Critical Incidents
• Conduct on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
• Participate in monthly 1 on 1's, team meetings, and other customer meetings as required
• Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame
• Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private health information of members. Follows state and federal licensing practices
• Other projects as assigned by manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Masters / Doctoral degree in a recognized behavioral health discipline
• Current, unrestricted license at the independent practice level
• 3+ years of experience in a behavioral health setting
• Ability to work onsite daily

Preferred Qualifications:

• CEAP
• Training in EAP, workplace and organizational dynamics
• EAP experience
• Experience in settings such as managed care, private or public clinics, with emphasis on mental health, chemical dependency, and work place issues
• Proficiency with all MS Office applications
• Solid written and verbal communication skills
• Solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
• Solid organizational skills with the ability to manage stressful situations and multiple competing priorities
  
  

Explore opportunities at Optum Behavioral Care. We're revolutionizing behavioral health care delivery for individuals, clinicians and the entire health care system. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.