General Manager

Job Description

Job Description

GENERAL SUMMARY:

The core mission of the GM is to drive stellar operational performance at the single-unit level. You oversee the entire restaurant. You will be in charge of recruiting and hiring A Players, both Managers, and Team Members. You will lead their development and instill the Dillas culture to create a Team of top performers empowered to achieve our primo standards. You will take the lead in motivating the Team to achieve financial and operational metrics. The GM lives our culture; you are positive, enthusiastic, and motivated to exceed expectations. You align the restaurant at all times towards our Mission, Vision, Purpose, and Core Values!

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Lead, Manage, and Accountability:

• Give Clear Direction - Set the tone daily by giving clear direction to your Team. Have energetic pre and post shift meetings and align the Team with the goals!

• Creating an Opening - Set goals and empower the Team to achieve them. Provide opportunities for success!

• Set Clear Expectations - Define the standards with great training and be vocal about the expectations at Dillas. Be a great coach.

• Communication - Give feedback and seek feedback. We want to communicate really well and have an open door mentality when confronting issues.

• Follow up - You have given direction and set expectations. Now - follow up on if the Team achieved the goal or not. If yes, CELEBRATE IT! If not, it's okay. Lets root cause why and put a plan in place to succeed next time.

PRIMO Shifts:

• Deliver The Goods! - On each shift you elevate our Core Values: Good Food, Good People, and Good Times while Working Hard and Keeping It Clean!

• Use the Tools - leverage company provided materials to train, coach, and run high performing shifts

• Get Dirty - be a hands-on working manager. YOU lead by example in keeping an immaculately clean restaurant

• Execute - drive key measures of shifts to include: cleanliness, speed of service, training, food cost and labor to name a few

• Unique Experience - Be a Customer advocate and communicate Customer needs to Team Members to assure PRIMO Customer satisfaction during shift

PRIMO People:

• Prioritize people - know that Team and Customer safety is our number one priority

• Cultivate the Culture - build an enthusiastic “family with accountability” culture. Understand that Manpower is your first priority and how you recruit, onboard, train, empower, and develop people will be your calling card for success.

• Rules - know the rules and ensure they are followed by all

Financial Performance, Strategy, and Admin:

• P&L - Know it top to bottom and what to do to improve areas of opportunity

• Look ahead - be a great planner to build consistency and stability

• Look around - have the ability to predict what forces could impact your business internally and externally

• Busy work - admin work is a part of the job and should be executed efficiently and accurately so the Home Office can fulfill their Mission of “Primo support for our restaurant Teams!” Have a DO IT NOW - zero procrastination mentality!

You’re a Big Dilla:

• Be a great coach - train Team on proper Dillas procedures on each shift

• Inspire - motivate Team to maximize their potential on each shift

• Appreciate - Respect your Team and treat others the way you want to be treated

• Acknowledge - Understand the Team made a choice to work with us. Thank them often.

• Award - Celebrate the successes! Recognize the Team for PRIMO performance!

Marketing and Sales:

• First things first - Operations is our number one marketing tool, you understand that

• Cheerleader - be enthusiastic in your participation and support of Dillas marketing, sales, and promotion efforts!

• Relationships - We’re not a restaurant in the community, we’re the community restaurant. Build lasting relationships and partners based on our Purpose.

• Above and Beyond - execute primo caterings and onsite events as you grow the brand in your community

CHARACTER TRAITS:

Empathetic. Authentic. Passionate. Positive. Integrity. Fun. Engaged.

Efficient. Accountable. Striving. Focused. Organized. Productive. Professional.

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a General Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Managers with disabilities to perform the essential functions.

• Minimum of High School Diploma or equivalent required, some College preferred

• Must be 18 years of age or older

• Proficient in a variety of technology systems, especially Google Suite (docs, sheets, slides)

• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

*Independently Owned and Operated Franchisee of Dillas Quesadillas*