Patient Access Representative II

Its more than a career, it's a calling. Job Summary Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Primary Responsibilities Gather information from patient and enter into appropriate database. Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures. Schedule patient procedures in a manner that most efficiently utilizes the patient’s time and clinical resources. Coordinate and communicate schedules. Assist with coordination of activities related to insurance pre‑certification/authorization. Provide counseling to patient, participant or their representative regarding pre‑service requirements and instructions. Perform clerical and reception duties associated with patient registration. Identify process improvement opportunities and participate in improvement plans. Work on special projects as needed. May review the work of others. Perform other duties as assigned. Required Education High School diploma/GED or 10 years of work experience. Required Experience One year of experience. Physical Requirements Frequent lifting/carrying and pushing/pulling objects weighing 0‑25 lbs; frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements; frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors; frequent use of hearing and speech to share information through oral communication; ability to hear alarms, malfunctioning machinery, etc.; frequent keyboard use/data entry; occasional bending, stooping, kneeling, squatting, twisting and gripping; occasional lifting/carrying and pushing/pulling objects weighing 25‑50 lbs; rare climbing. Professional License/Certifications Required None. Benefits SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid parental leave: one week of paid parental leave for newborns or newly adopted children (pro‑rated based on FTE). Flexible payment options: voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront tuition coverage through FlexPath Funded for eligible team members. EEO Statement SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr SSMH