Community Driver

Job Description

Job Description

Position Summary 

The Community Driver is responsible for providing reliable, high-quality client transportation service to RCT passengers.  Please note: this is a volunteer position without pay, but it does include  mileage reimbursement at 72.5 cents per mile.

Duties and Responsibilities

The following duties and responsibilities reflect the essential functions of the position, but do not restrict the assignment of additional or different tasks; changes to the duties and responsibilities may be made at management’s discretion. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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  Provide safe, efficient, on-schedule transportation for passengers in their own vehicles.
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  Provide courteous, respectful customer service to passengers always.
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  Maintain passenger/client confidentiality at all times.
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  Provide assistance to passengers as trained and according to procedure in boarding and exiting vehicles, as necessary.
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  Learn, follow and implement safety and industry-related rules, regulations, and procedures as required.
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  Be aware of and follow all traffic laws and industry driving best practices.
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  Respond to emergencies, accidents and other incidents according to established policies and protocols.
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  Complete all pre- and post-trip inspection reports, transportation manifests, daily mileage logs, and other paperwork and reports as required or requested.
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  Maintain a professional appearance at all times while working, with good personal hygiene and grooming.
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  Complete all trainings as required and/or requested by management.  
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  Perform other duties as required to meet department and agency needs. 

Education and Experience

Required:
Any combination of education and experience that provides the required knowledge, skills and abilities to successfully perform the job.

Preferred:          High School completion or equivalent and commercial driving experience (minimum 2 years’ driving experience required).

Certifications and Licenses

Required: Vermont Driver’s License (without violations on record) 

Preferred:

Required Knowledge and Competencies

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  Ability to drive safely in all weather conditions and for extended periods of time.
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  Ability to perform basic vehicle cleaning and maintenance.
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  Ability to continuously learn, follow, and implement rules, regulations, and procedures.
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  Good interpersonal and verbal communication skills, with the ability to maintain a calm and courteous manner in all situations.
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  Commitment to maintaining passenger/client confidentiality.
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  Demonstrated ability to consistently provide excellent customer service.
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  Ability to work collaboratively and as a member of a team.
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  Ability to exercise sound judgement and decision-making and appropriately respond to stressful and/or unexpected situations.
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  Technical capacity to communicate, document and report information, utilizing information and communications technology as required.

Working Conditions and Schedule

This position requires physical and sedentary activity in a variety of environments, including vehicles and a professional office environment, and exposure to all types of weather conditions, including inclement conditions. Driving in inclement weather conditions and occasional periods of work outdoors in inclement weather conditions will be required. 

Exposure to blood and/or body fluids may occur; in case of exposure, universal precautions and protective equipment/measures will be required.

Physical and Other Requirements

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  Must be free of the influence of medication or other substances which could significantly decrease alertness or impair reaction time at all times while performing,
  ready to perform, or immediately available to perform safety-sensitive functions.
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  Must meet all background check requirements as mandated by funding source(s) and Agency policies.
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  Must comply with safety procedures and protocols, employ industry best practices for driving, and obey traffic laws at all times.
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  Constantly required to see, speak, and hear to safely operate vehicle and effectively communicate with passengers.
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  Visual acuity to read text in various formats and from varying distances (such as written instructions and road signs).
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  Frequent, repetitive use of hands, wrists, arms, shoulders and back, as well as legs and feet. 
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  Extended periods of sitting.
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  Constantly required to safely operate their own vehicles, according to industry best practices for driving. 
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  Occasionally required to operate a computer, keyboard, mouse, and other devices.
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  Occasional participation in training sessions, presentations, and meetings.

Supervisory Responsibilities

The Community Driver does not have supervisory responsibilities.