Membership Services Assistant

About Us At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law. The Huntington Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences. The Culture Here we are committed to the highest of standards in all that we do – from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity. Intellectual Curiosity: Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture. Collaboration: Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community. Stewardship: We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community. Belonging: We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection. Integrity: We value respect and honesty, working to fulfill our mission with honor and ethical principles. Job Description About the Role Membership and Visitor Services at The Huntington provides a significant source of unrestricted annual support that helps sustain The Huntington’s operations and day-to-day programming. The Membership Services Assistant supports all aspects of the Membership and Visitor Services programs with an emphasis on customer service, Membership sales, general admission sales, and fulfillment support. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach. This is a part-time position, set for 24 hours per week. Essential Duties Assists with answering the heavy phone and email volume in the Membership department. Provides the highest level of customer service to Members and the public, responding to inquiries about Memberships, College Cards, Admissions, Member Events, and other general information inquiries. Processes Membership, admission, College Card, and donation transactions by phone, e-mail, and mail including exchanges and refunds; notifying the business office as needed. Works within Ticketure ticketing system to maintain visitor and Member records and facilitate all event sales. Works within the Raiser’s Edge database to maintain Member records and giving history. Works within Freshdesk helpdesk system to service Member and visitor email, and voicemail inquiries. Provide Member and visitor service by phone, email, mail and in person. Manages and completes requests for physical Membership cards, Guest Passes, and Membership changes/corrections. Works collaboratively with staff from other departments as needed. OTHER FUNCTIONS Assists at Members’ events, as requested, as well as other departments in Advancement, and at public events which are supported by the Membership staff. Other duties as assigned. Candidate Requirements and Experience Perform detailed work using reasoning and problem-solving skills, performing multiple concurrent tasks even with constant interruptions. Strong oral and written communication skills. Ability to work with accuracy and attention to detail. Able to work effectively and efficiently under pressure with multiple priorities and deadlines. Excel at all aspects of providing first-rate customer service. Knowledge of Membership service program, customer relations methods, and/or marketing. Outstanding computer literacy and data skills are required. Experience with Microsoft Office, including Word and Excel required. Able to work effectively with colleagues throughout the organization. AA degree, BA preferred or equivalent education and work experience. Exceptional administrative and organizational skills. Ability to handle many responsibilities in a calm and efficient manner. High level of self-direction, self-motivation, and ability to set priorities. Ability to be a team player. Pleasant and efficient phone manner; ability to interact with Members and the public. Excellent problem-solving skills. Flexible work schedule, including some evenings and weekends. Preferred: Raiser’s Edge experience preferred. Freshdesk experience preferred. Ticketure experience preferred. Spanish and Mandarin fluent a plus. Compensation & Benefits We provide competitive compensation, generous benefits and perks for all eligible employees including: Pay Rate: $20.00/hr. 403(b) retirement plan and matching retirement plan with an outstanding employer match Considerable paid time off, including annual leave, sick leave, and holidays Discounts for staff in The Huntington Store and restaurants Free admission to various museums and cultural institutions Free passes each month to welcome family and friends to visit the grounds The Application Process Please submit a cover letter and CV/resume as a single PDF attachment. You will have the opportunity to submit additional documents on the “My Experience” section of the application. The Huntington is a cultural and educational institution of global significance. Building on Henry E. Huntington’s renowned collections, the Huntington today supports research and promotes education in the arts, humanities, and botanical sciences through the growth and preservation of its collections, through the development of a community of scholars, school programs and partnerships, and through display and interpretation of its extraordinary resources to the public.