Field Application Engineer

Field Application Engineer

This isn't your typical job ad, and we're not looking for your typical field engineer. Interested? Let's dig in.

Our company was founded in 2006 specializing in all things technical for bus-based public transit systems in the US. This means we design, manufacture, and manage all kinds of different products and features, including driver interfaces, dispatch communications, passenger counters, announcers, GPS tracking, and reporting & data analytics. It also means we build real-time information systems for riders including apps and digital signage found at bus stops. We have relationships with Apple Maps, Google Maps, Transit app, and our work goes out to millions of riders on those platforms. Our product is like air traffic control, but for buses. There are a mix of hardware and software products in this role. We hope this excites you! Our team in the US has approximately 70 people, with 7 field engineers on the team. It's the best of both worlds: small company feel with big company support.

Our customers are public transit operators. Their customers are the transit riding public, which is often people who have far less than we do. Our job is to Make Transit Work for them. We take this mission very seriously, and to put it bluntly: we want team members who are here to solve problems and serve customers as our first priority. If you are seeking a role that will challenge you and offer opportunities for growth, this could be the position for you. Our process is flexible, and we're interested in constantly delivering value in whatever way works best for the situation at hand. If you want to be challenged with growth opportunities in a small team environment with high autonomy and see your work live on thousands of transit buses nationwide, then we are the team for you.

We are looking for Field Engineers who take ownership of projects and truly desire to always give the best service and attention to our customers. This role requires a hands-on professional who can manage end-to-end system installations, from planning and scope definition through on-site execution and post-installation support. Success in this role depends on excellent communication, attention to quality, and a proactive approach to problem-solving.

This kind of transparency, passion, and professionalism is what makes a world-class team.

The ideal candidate has a strong technical foundation in low-voltage systems, basic networking, and hardware troubleshooting, along with experience leading installation teams and coordinating with vendors.

Requirements:

• Knowledge of low-voltage electrical systems and hands-on troubleshooting on transit vehicles
• Ability to work with hardware systems (e.g., touchscreens, routers, passenger counters)
• Basic IT/network configuration skills (routers, connectivity; training provided)
• Prior experience owning end-to-end technical/engineering projects
• Familiarity with testing tools for electrical diagnostics
• Experience managing installation teams and subcontractors
• Skilled in overseeing on-site execution, including surveys, approvals, and validation
• Ability to create and explain project documentation, including scope and reports
• Experience with post-installation activities
• Customer-focused with a commitment to high-quality service delivery & continues improvement

Preferred:

• Background in Electrical or Mechanical Engineering
• 2D CAD experience
• Previous industry experience

We're looking for someone who will grow with us for the long term.

Heavy travel is required. Our clients run transit buses nationwide (we have 50+ locations). Your job will involve at least 50% travel, so please make sure you like to travel! Coordination with other departments (Project Managers, Procurement & Production, Field Services, SW Engineering, Product, etc).

What we offer:

• $90k - $95k plus 12% bonus potential
• Generous medical, dental, vision and voluntary benefits
• Generous paid parental leave after one year
• 401k plan with company match
• Flexible hours and location

Most of our work happens on Slack, but a few times per year we get together in person to collaborate within and across our teams. Our company is a small one with great culture, and you're going to have fun being a part of it. Our team is passionate; our product makes a difference. Let us sell you on that. We'll show you this during the interview process, and we promise you won't be disappointed.

To apply, send more than a resume: In addition to completing the online application, you can send an email with your cover letter and resume to View email address on click.appcast.io with the subject "Field Application Engineer". We understand AI is a useful tool, however we will not consider any cover letters that are AI generated. The cover letter you write for us will be 10 times more valuable than your resume in getting our attention. Your cover letter does not have to be a formal sir or madam, but we do need to see you taking the application seriously, which means writing a note to us telling us why this job appeals to you. We want to get a feeling for who you are as a person not just list of credentials on a paper.