Remote Healthcare Customer Service Representative
PSG Global Solutions Careers
What You'll Do
As a Healthcare Customer Service Representative , you'll be the first point of contact for Federal Employee Program (FEP) members. You'll support their health and prescription needs by:
Training & Schedule:
As a Healthcare Customer Service Representative , you'll be the first point of contact for Federal Employee Program (FEP) members. You'll support their health and prescription needs by:
- Answer calls about prescription refills and care order status
- Provide estimated medication co-pays and answering benefit questions
- Assist with coverage determinations and grievances
- Deliver clear, empathetic, and solutions-oriented service every time
Training & Schedule:
- Training: 23 days classroom + 5 days nesting (paid)
- Hours of Operation: 7:00 AM - 11:00 PM EST, 7 days a week
- Shifts: There are 3 shifts available within hours of operation. Assignment is based on a lottery system for shift preference.
- Holidays: Program is open on all holidays (skeleton crew schedule applies)
- Testing Requirements: You'll complete milestone and final assessments (up to 3 attempts; passing is required to remain in the program
Vacancy posted 22 hours ago
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