Service Specialist - Extended (4/3)

Department:OperationsJob Description:JOB SUMMARY: As an Expedited Freight Coordinator, you are responsible for tracking and tracing and ensuring on-time freight pick-up and delivery for national accounts. When there is concern that a customer’s freight may not deliver on time, this role is tasked with transferring the trailer to another driver who is legally capable of finishing the trip. This includes exhaustive research, tactical problem-solving, over-communication to all parties, and follow-through.This is an Onsite office position at the Stevens Transport corporate Headquarters in Dallas, TX.The schedule is 4 days on, 3 days off during extended operating hours.JOB DESCRIPTION:Key Responsibilities:Monitoring daily service exception reportsIdentifying critical loads at risk of delays and researching efficient relay solutions for minimal disruptionCoordinating timely trailer swaps with nearby drivers using proficient multi-stop routing systems and dispatch proceduresConfirming load plan adjustments with all relevant partiesAddressing and resolving any delays or issues during transit to the arranged trailer swapEnsuring accurate documentation, including bills of lading, transfer manifests, and shipping records, for all transferred loadsTracking and tracing all relay plans until the successful delivery to the consignee is completedProviding regular status updates to customers and stakeholders in a timely mannerConducting professional internal and external communications with drivers through phone calls and system messagesGenerating comprehensive routine and ad-hoc reports as required by managementCollaborating with team members to optimize operational efficiency and customer serviceQUALIFICATIONS:Minimum Qualifications:Profound understanding of DOT regulations, rules, and company policies concerning Hours of ServicePrior experience in transportation coordination, logistics, or supply chain operationsExceptional organizational and communication skillsAbility to thrive in a fast-paced, dynamic environment with rapidly changing prioritiesStrong problem-solving capabilitiesAbility to effectively and clearly communicateEffective and clear communication skillsPreferred Qualifications:Demonstrated ability to excel in an unpredictable, deadline-driven settingPreferred: Associates or Bachelor’s degreeExcellent verbal and written communication abilitiesProven track record of making sound decisions in routine and emergency scenariosStrong leadership qualities with a proactive approachPreference for working collaboratively within a team while also capable of autonomous workSharp analytical skills with keen attention to detailBasic knowledge of time/distance geography is advantageousSKILLS AND ABILITIES:Inventory managementData analysisTracking and tracingCritical thinkingRoot cause identificationProblem solvingDealing with ambiguityDecision makingProbabilityResearchModelingContingency planningRelationship buildingCommunicationScheduling and routingProject managementPHYSICAL DEMANDS:Prolonged periods working at a desk and engaging with computer systemsWork Experience:1+ year of operational experience in a corporate setting, preferably in the transportation or logistics industry.Workshift:Education:In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status. #J-18808-Ljbffr Stevens Transport INC.