Conference Services Administrator

Conference Services Administrator page is loaded## Conference Services Administratorremote type: On-Sitelocations: JW Marriott Anaheim - Anaheim, CAtime type: Full timeposted on: Posted Todayjob requisition id: JR115348At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland(R) Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California’s premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.We value U.S. military experience and invite all qualified military candidates to apply.**Overview**Assist the Director of Catering and Conference Service Manager in the administrative functions required for effective convention management.### **Essential Duties and Responsibilities*** Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned promptly (generally within four hours). Communicate requests to appropriate departments.* Type all banquet event orders and convention resumes with appropriate cover letters. Type thank you letters and comment cards.* Prepare all outgoing correspondence for mailing and file copies. Mail catering and wedding brochures as requested.* Maintain filing system according to HEI Hotels and •Resorts standards. File contracts and correspondence daily. Daily pull of trace cards and files.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job related duties as assigned.**Qualifications and Skills*** Hotel experience preferred.* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.* Ability to access and accurately input information into a computer using Microsoft Office Suite software.* Typing proficiency at a minimum of 75 wpm with or without reasonable accommodation.* Ability to follow written and/or verbal instructions.* Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.* Ability to set-up and maintain filing systems with or without reasonable accommodation.* Effective verbal and written communication skills. •Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.**Compensation**Salary Range: $30.00 - $30.00 Hourly### ### ## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.### Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. #J-18808-Ljbffr HEI Hotels