Patient Services Representative, Full Time

Patient Services Representative Opportunity

The Rehabilitation Institute is seeking a full time Patient Services Representative to join the team at our Monroeville Oxford clinic! This position will work a combination of three day time shifts and two evening shifts but does not require any weekends or holidays! The clinic's hours are Monday through Thursday 7 a.m. - 8 p.m., Friday 7 a.m. to 4 p.m. If you or someone you know would make a great fit, be sure to apply today!

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

Provide a warm greeting for all patients

Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

Collect copayments and any other applicable patient payments at the point of service

Confirm and/or update patient registration information at checkout

Schedule follow-up appointments within the practice at checkout

Schedule or connect patient to resources to schedule for ancillary services at checkout

Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

Register patients in Biometrics (fingerprint recognition) program and explain benefits

Promote MyUPMC patient portal and assist patients in registration when applicable

Assist patients in education of financial responsibility and connect them to advocacy resources as needed

Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

Appropriately distribute / triage phone calls to other areas and / or clinical providers

Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Qualifications:

High school diploma or equivalent is required.

Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

Two years of experience in a medical / billing / fiscal or customer service function is preferred.

Knowledge of medical terminology is preferred.

Prior experience with Medipac, Epic, or other health records systems is preferred.

UPMC is an Equal Opportunity Employer/Disability/Veteran