Service Technician

Job Description

Job Description

Cyber Advisors is looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

You will work based out of our Wilmington, NC office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.

Examples of Work Performed

• Provide direct technical assistance to clients utilizing remote support tools or in-person
• Troubleshoot and resolve technical problems without supervision
• Provide escalation support to the Service Desk and assistance to Engineers
• Identify opportunities to enhance end-user experience
• Document time, customer correspondence, and problem resolutions
• Assist account managers by reviewing existing systems, identifying needed improvements, and recommending appropriate equipment
• Engage external support vendors as needed
• Maintain knowledge of professional trends
• Communicate with customer users
• Perform work outside of standard business hours as needed, including on weekends and holidays when necessary, as well as being a part of the on-call support rotation
• Routine management of systems and networks
• Maintain good working knowledge and certifications of products and solutions as customers’ needs dictate
• Maintain documentation of work performed
• Participate in regular team and staff meetings
• Other duties as assigned

Minimum Qualifications

• Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
• The Cyber Advisors Service Technician is not an entry level position and will require a combination of skills and experience for consideration.

Experience

• Two years related experience with helpdesk/desktop support in a professional environment
• Call center or client-facing experience

Preferred Requirements

• Strong PC Operating System, hardware, and networking fundamentals
• Active Directory: managing user accounts, security groups, and permissions
• LAN Fundamentals: functional understanding of DHCP, DNS, and network access control
• Client/Server Fundamentals: file servers, file and folder permissions, print servers
• Email Delivery Fundamentals, including MX records and email filtering
• Data Backup and Restore Fundamentals
• Security: identifying and resolving malicious software issues
• Strong interpersonal skills required to effectively communicate with users and vendors
• Willingness to work as part of a team to deliver quality service to our clients
• Strong work ethic
• Time management and task prioritization skills

Benefits Include

• Highly competitive pay based on experience
• Great opportunities for career advancement
• Cyber Advisors fully pays Medical and Dental plan for employee
• 401k with employer matching
• Disability and Life Insurance
• Bonuses eligible
• Paid time off
• Working with dynamic clients and the latest coolest technology

If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.

Must be able to pass a criminal background check and drug screen.

Cyber Advisors is a company that values people and their personal growth. We believe that happy and successful employees are the best way to take tremendous care of our customers. At Cyber Advisors employees have an opportunity to make a difference for our company and our clients and are not just a number.

Company Description

Cyber Advisors is a company that values people and their personal growth. We believe that happy and successful employees are the best way to take tremendous care of our customers. At Cyber Advisors employees have an opportunity to make a difference for our company and our clients and are not just a number.