Valet Attendant - Hilton - Harrisburg, PA

Valet Attendant Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Valet Attendant for the Hilton Harrisburg in Harrisburg, PA.

Tipped position! The power is in your hands to make money. Your base salary will be $10.00/hour with the opportunity to make additional income through great customer service. You will average, with great customer service, in cash tips around $15 - $20/hr.

You will be the first Hilton Ambassador (a.k.a. Team Member) a guest will see at the start of their stay, and their last as they depart on their journey. With your smile, warm hello, and fond farewell, you will ensure that each guest feels "Cared for, Valued, and Respected" while ensuring all guests' needs and issues are resolved in a way that exceeds their expectations.

Read below to learn more!

Essential Job Duties and Responsibilities

The position requires performing the following essential job functions, with or without reasonable accommodation.

• Greet every guest with a smile and provide excellent customer service.
• Maintain a strong presence in the lobby, front door, and main entryways.
• Assist guests with information about the property, amenities, local directions, and recommendations.
• Handle guest luggage and bring it to their rooms, pointing out amenities and room offerings in the process.
• Park and retrieve guest vehicles. Properly mark valet tickets.
• Water delivery service
• Arrange transportation, assist guests into cars, and call taxis when needed.
• Provide support in various guest inquiries and assist valet attendants as needed.
• Maintain the cleanliness and presentation of the hotel's common areas.
• Perform additional duties as requested by management.
• Assist hotel driver with shuttle service.
• All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).
• The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitable service atmosphere that must be projected at all times.

Other duties may be assigned.

Required Knowledge / Skills / Abilities

• Ability to effectively communicate verbally in English.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Applicants with additional language skills preferred.
• Excellent verbal communication skills.
• Ability to work both as part of a team and independently.
• Ability to stand or sit for extended periods of time and multitask while remaining calm under pressure.
• Commitment to providing excellent service to every guest, regardless of the situation.
• Availability across both 1st and 2nd shifts, including weekends.

Education / Experience

• High school diploma or equivalent preferred.
• Guest service/guest-facing customer service experience is preferred.
• Valid drivers license required.

Physical Requirements

The individual holding this position must be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

Sitting frequent

Walking constant

Climbing stairs occasional

Crouching/bending/stooping frequent

Reaching frequent

Grasping frequent

Pushing/pulling frequent

Near vision constant

Far vision constant

Hearing constant

Talking constant

Smell rare

Lifting/carrying (lbs.) frequent - up to 50 lbs.

Travel rare

Pay: $10.00/hour with opportunity for tips

Amazing Benefits At A Glance:

• Team driven and values based culture
• Medical/dental/vision
• Vacation & holiday pay
• Same-day pay available
• Employee assistance program
• Career growth opportunities/manager training program
• Reduced room rates throughout the portfolio
• Third party perks (movie tickets, attractions, other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program