HVAC Service Technician

HVAC Service Technician

About the Role: As an HVAC Selling Technician at Blue Ox Heating & Air, you are more than a technician. You are a trusted home comfort advisor. You will diagnose, repair, and maintain residential HVAC systems while identifying opportunities to improve safety, efficiency, and comfort for our customers. This role is ideal for a technician who enjoys both solving technical problems and educating homeowners on their options. You will be responsible for delivering exceptional service and generating revenue through honest recommendations, system upgrades, IAQ improvements, and replacement opportunities. This is not a high pressure sales position. It is a consultative role built on integrity, transparency, and long term customer relationships.

Sign On Bonus: We are actively hiring and offering a $5,000 sign on bonus for qualified HVAC Service Technicians:

Key Responsibilities:

• Expert Service and Diagnostics
• Perform maintenance, service, and repair of residential heating and cooling systems with precision and professionalism
• Diagnose system issues using advanced troubleshooting methods and recommend appropriate repair or replacement solutions
• Consultative Selling
• Educate homeowners on repair versus replacement options
• Present good, better, best solutions for system upgrades, IAQ products, accessories, and system improvements
• Identify aging equipment and create replacement leads when appropriate
• Build value before discussing pricing and confidently present financing options
• Proactive Maintenance
• Conduct thorough inspections and preventative maintenance to ensure optimal system performance and catch potential problems early
• Revenue and Performance
• Meet or exceed average ticket and conversion benchmarks
• Generate replacement opportunities through proper system evaluation
• Recommend maintenance plans and memberships to improve customer retention
• Customer Experience
• Communicate clearly and confidently with homeowners
• Build trust through transparency and professionalism
• Deliver Legendary level service that results in five star reviews and repeat customers
• Documentation and Process
• Accurately document service notes, photos, recommendations, and estimates in ServiceTitan
• Follow company pricing structure and task times
• Ensure all paperwork, financing applications, and digital signatures are completed properly
• Continuous Growth
• Participate in sales training, ride along coaching, and technical education
• Stay up to date on product knowledge, rebates, financing programs, and industry advancements

Qualifications:

• High school diploma or equivalent
• Proven experience as a Residential HVAC Service Technician or similar role
• EPA certification required
• Strong technical aptitude with experience diagnosing and repairing residential HVAC systems
• Knowledge of HVAC codes, regulations, and safety standards
• Excellent problem solving skills
• Strong communication and customer service skills
• Self motivated and able to work independently
• Ability to lift 50 plus pounds and work in various environments
• Valid driver's license with a clean driving record
• Ability to pass background check and drug screening

Why You'll Want to Work Here:

At Legendary Home Services, we live our values every day. Our Legendary Promise says it best: "Integrity, satisfaction, fairness, ethics… with everything we do, with everyone we meet."

• Performance based pay structure

• Generous paid time off and holidays

• Medical, dental, and vision with employer paid options

• 401k with company match

• Ongoing training and career advancement

• Fully stocked service vehicles with top tier equipment

• Supportive, team oriented culture

Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.