Entry Level Administrative & Showroom Support

Job Description

Job Description

As the face of the company, you will be responsible for greeting visitors, answering phones, and assisting customers with their selection of window coverings in a showroom setting. You will need an outgoing personality and be able to provide excellent customer service. We don’t take ourselves too seriously, but we take our jobs very seriously. You should be highly organized and have strong attention to detail as well as be able to work independently and prioritize projects. 

Administrative duties include but are not limited to quoting and ordering window treatments, booking in-home and showroom consultations, preparing necessary documents or items for sales and installation teams, and overall customer support post-sale.

Responsibilities 

• Assists the current showroom support staff
• Greet customers upon entering the showroom with a friendly welcome 
• Understand customers’ requests and respond with the appropriate action which may include 
  • Pricing window treatments
  • Following up on existing orders
  • Providing design advice
• Manage and organize office tasks as assigned
• Answer business phones and handle requests
• Execute defined procedures/processes to eliminate errors and keep the office organized
• Effectively use office software(s) to  
  • Schedule appointments 
  • Provide quotes
  • Order Products
  • Manage product delivery and installation
• Manage office supplies and orders as necessary 
• Resolve customer reported issues or escalate 
• Follow up with suppliers, customers, and colleagues regarding issues or questions
• Distribute communications to the team as necessary
• Oversee all company social media operations, company software and apps, and other IT needs

Qualifications

• Previous sales or customer service experience preferred
• Outstanding Social Media content creator; familiarity with Meta, Youtube, Ai apps, Tic Toc, etc.
• Working knowledge of office software and equipment
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Proficiency in MS Office and technology overall

Benefits/Perks

• Career Advancement Opportunities
• Generous benefits
• Competitive salary 
• Ability to earn Bonuses