Employer Service Specialist

Job Title

Responsibilities

• Responsible for the onboarding of employers to the portal, ongoing implementation, continued employer training including employment events, monthly statement processing, add/drop file distribution, phone and email inquiries • Responsible for building and maintaining relationships with Human Resources, Payroll, Finance and Benefits staff and the contracted Payroll and Leave processing vendors at assigned high level employer accounts as well as the wider employer pool; and providing cross support to the National Benefit Fund (NBF), Greater New Jersey (GNJ) and Home Care (HC) employers. • Ensure all employers (NBF, GNY, GNJ Home Care and Non-Benefit Fund/Regional) are trained and onboarded to the Employer Portal; employers retrained regarding enhancements and changes; payrolls, employment events; new employers/member population updates are coordinated with appropriate departments and that all inquiries/issues are researched and brought to resolution. • Identify future enhancements needed based on employer interaction. • Coordinate Employment Events training, review and processing with the Employments Events Manager and Quality Assurance Analyst to ensure successful processing through the portal to V3 member records. • Provide cross functional support to other Specialist team members to ensure there are no gaps in processing or service to employers. • Research and resolve issues to ensure they are brought to closure and that potential gaps in processes are identified and reported. Review Collective Bargaining Agreement (CBA) compliance during on-boarding; evaluate monthly payroll reports and work with employers where necessary to bring into compliance; educate employers regarding Fund rules – including CBA and Eligibility compliance. • Assist with daily Quality Control and data review of payroll and employment information loading from the Employer Portal, Employer Employment Events GUI and Employer Employment Events Import to V3. • Assist with V3locity testing to ensure system functionality and processing accuracy

Qualifications

• Bachelor's degree in accounting, Business or Finance, or equivalent years of experience required • Minimum of one (1) year system/database management and data analysis experience required • Basic MS Excel skills required; strong writing skills required • Prior experience with self-service systems, payroll processing procedures and formatting • Proficient in Microsoft Excel, including data analysis, pivot tables, VLOOKUP, and other advanced functions; Knowledge of the Employer Self Service Portal V2.0, its functionality and processing rules; Knowledge of V3 system, its payroll and contribution modules; and Fund policies and procedures • Knowledge of Taft-Hartley Funds • Knowledge of contract language and rate structure per fund; knowledge of eligibility rules which are built into the Employer Portal • Must possess strong writing skills and able to articulate complex concepts both in writing and verbally