Intake Specialist- Full Time

Job Description

Job Description

Lifetime Assistance – Job Title
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview

Job Title: Intake Specialist
Location: Rochester, NY
Department: Program Operations
Reports To: Associate Director of Operational Support
Employment Type: Full-Time, Non-Exempt
Starting Wage: $23.00 per hour

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

• Keep Referrals Moving: Receive, review, and process referrals and applications for our Residential, Day, Community, and Vocational programs.
• Coordinate the Details: Help organize screenings, site visits, intake meetings, and admissions while keeping everyone informed of next steps.
• Connect with People: Communicate with individuals, families, Care Coordinators, referral sources, and agency staff, answering questions and providing updates throughout the intake process.
• Stay Organized: Review applications, follow up on missing information, collect required documentation, and make sure records are accurate and up to date.
• Track Progress: Maintain intake spreadsheets and electronic records, monitor important dates, and help prepare reports on referrals, applications, and admissions.
• Be a Team Player: Work closely with the Intake Coordinator, program leadership, clinical teams, and other departments to help ensure a smooth admission process.
• Make an Impact: Identify opportunities to improve workflows, develop helpful tracking tools, and make the intake experience more efficient for everyone involved.

What You Bring:

• An associate degree in Human Services, Social Work, Business Administration, Healthcare Administration, or a related field is preferred. A high school diploma or equivalent with significant relevant experience will also be considered.
• Experience in human services, administrative support, intake, admissions, care coordination, or a related field.
• Strong organizational skills and the ability to manage multiple priorities while keeping track of important details.
• Excellent written and verbal communication skills and the confidence to interact with a variety of people.
• Strong attention to detail, especially when reviewing applications, maintaining records, and following up on outstanding information.
• Comfortable using computers, spreadsheets, databases, and electronic record systems.
• Good problem-solving skills and the ability to recognize when an issue needs additional attention.
• A team-oriented attitude, a helpful personality, and a genuine interest in supporting individuals and families.

Our Mission & Culture:

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you're organized, enjoy working with people, and love being the person who keeps things running smoothly, we'd love to meet you! Apply today and become part of a team helping individuals and families take the next step toward greater independence and opportunity.

Equal Opportunity Employer

Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.