Patient Experience RN Manager

We are seeking an experienced Performance Improvement / Patient Experience RN Manager to lead and strengthen a patient-centered culture of care at a Joint Commission accredited acute care hospital and designated Trauma Center / Paramedic Base Station . This role translates patient experience data, feedback, and patient relations insights into actionable improvements that elevate the patient and family experience across clinical and operational teams. Key Responsibilities Drive a culture of patient centered care across hospital departments Lead patient experience and performance improvement initiatives Translate qualitative and quantitative patient feedback into actionable behaviors and process improvements Analyze patient experience data, trends, and survey results to inform leadership decisions Support patient advocacy, grievance, and complaint resolution processes Partner with clinical and administrative leaders to improve care delivery and service recovery Ensure alignment with Joint Commission standards and regulatory expectations Educate and coach staff on patient experience best practices Education Graduate of an accredited Registered Nurse program Bachelor’s degree in a related field (required) Master’s degree in a related field (preferred) Certifications & Licenses CPXP – Certified Patient Experience Professional (preferred) CPHQ – Certified Professional in Healthcare Quality (preferred) Experience Requirements 3+ years of clinical experience in an acute care hospital with demonstrated leadership ability Experience in patient advocacy or complaint/grievance management (preferred) 1+ year of quality or performance improvement experience, including data analysis and management Why Join Us? Challenging and rewarding leadership role in hospital administration Competitive compensation with generous paid time off Comprehensive Medical, Dental, Vision, and Prescription Drug coverage 401(k) with company match and discounted stock purchase plan SoFi Student Loan Refinancing Program Career growth opportunities across 300+ healthcare subsidiaries #J-18808-Ljbffr TRDFIN Support Services Pvt Ltd