Field Service Supervisor

Job Description

Job Description

About Us:

Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.

Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.

Job Summary:

Panelmatic Inc. is seeking a dedicated and skilled Field Service Lead to join our team. The Field Service Lead will be responsible for providing direct support to the Field Service Operations leadership team, as well as to the team of Field Service Technicians. The FS Lead will have primary responsibility for the training plan for onboarding Field Service Technicians, both in Panelmatic facilities and in the field. The FS Lead will also periodically supplement the Field Service Technician teams in the field, performing routine maintenance, troubleshooting, and installations of electrical systems and equipment.

Job Duties:

• Consult with Field Service management and other company leadership on hiring of new FS technicians, performance reviews, and development plans.
• Assign teams to upcoming Field Service projects, in cooperation with Project Management and Operations Management.
• Coordinate travel arrangements and per diem for FS Teams when necessary.
• Represent FS team in Site Coordination activities when necessary.
• Ensure timely completion of tasks and projects by the Field Service team.
• Support Factory Acceptance Testing (FAT) at Panelmatic locations.
• Ensure the completion and standardization of field service reporting, including maintenance reports and service records.
• Own and refine the training plan for new Field Service technicians, and support the training process as required.
• Assure compliance with Health, Safety, and Environmental policies of Panelmatic and FS Customers.
• Maintain inventory of tools and equipment and advise management team on replacement and upgrade needs.
• Perform periodic field work, including installation, maintenance, and repair of electrical systems according to company procedures.
• Perform other duties as assigned.

Requirements

Minimum Qualifications:

• High school diploma or equivalent required
• Five plus years of experience in a manufacturing role with a focus in electrical equipment manufacturing required
• Ability to read mechanical drawings and electrical schematics required
• Strong mechanical aptitude and ability to use multimeter, hand, and power tools required
• Willingness to take on leadership responsibilities required
• Excellent problem-solving skills and the ability to work independently or in a team required
• Exceptional communication and interpersonal skills required
• Ability to adapt to changing project requirements and priorities required
• Adherence to our core values required
• Must live in the Youngstown or Houston area required
• Ability to pass physical, drug, driving, and background check required
• Ability to physically push, pull, and lift 50lbs or more required
• Ability to sit, stand, and walk for four-plus hours at a time required
• Ability to stoop and bend for four-plus hours required
• Ability to work in all weather conditions and at heights required
• Ability to work extended hours including periodic on-call work, weekends and occasional holidays required.

Preferred Qualifications:

• Relevant technical certification or associate degree preferred

Benefits

• Medical, dental, vision, HSA, term life, AD&D, STD, LTD

• 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
• 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
• Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
• PTO and paid holidays provided
• Career advancement opportunities
• Competitive wages
• Family-friendly environment with average employee tenure above five years