Customer Service Agent
Browning
Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is outgoing, organized, friendly and who enjoys interacting with consumers to answer questions, solve problems and provide education while maintaining our company’s reputation for high-quality service. Responsibilities Learn and maintain updated technical knowledge of Browning, Winchester, and FN firearms including outdoor-style products. Provide information and instructions about these products to customers. Make product and service suggestions to meet the customer’s specific needs. Ensure all service calls from customers result in returned phone calls, follow-through, and resolving issues. Adapt and use new technologies as needed. Learn all Browning, Winchester, and FN products in order to process customer questions and sales orders. Attend consumer/dealer shows as needed. Perform other duties as assigned. Qualifications Education/Experience: A high school diploma or equivalent. 1-3 years customer service experience. Experienced MS Office Suites user plus Oracle database knowledge is useful. Hunting and/or shooting experience. Tactical, military, or related experience is a plus. Benefits Benefits include access to rifle and trap/skeet ranges, a daily free meal at the onsite cafeteria, and a special employee discount on all Browning, Winchester, and FN products. #J-18808-Ljbffr
Vacancy posted 8 hours ago
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