General Manager

Job Description

Job Description

Overview

As a results-driven General Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership. Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation.

Responsibilities

Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.

Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.

Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices. Participate in audits and compliance reviews as directed by the corporate office or District Manager.

Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures.

Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.

Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance.

Handle complex customer situations that arise with integrity and professionalism.

Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications

• High School Diploma or equivalent required
• Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Must be at least 18 years of age (19 in Alabama)
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Associate degree or higher
• Experience in check cashing, document verification, money order processing
• Bilingual English/Spanish is a plus and may be required for certain locations