Front of House Team Leader

Front of House (FOH) Team Leader – Chick-fil-A

The Front of House Team Lead is responsible for leading operations during assigned shifts to ensure food safety, quality, accuracy, and speed of service at Chick-fil-A. This role sets the tone for operational excellence by coaching team members, managing front counter and drive-thru flow, and upholding brand standards while creating a positive, high-performance work environment.

The FOH Team Lead models leadership through service, accountability, and attention to detail while ensuring an exceptional guest experience through hospitality, communication, and operational excellence.

Starting pay: $18 per hour

Responsibilities

• Lead and oversee Front of House operations during assigned shifts
• Ensure exceptional guest service in the dining room, front counter, and drive-thru
• Coach and encourage team members in real time to maintain speed, accuracy, and hospitality standards
• Assist with shift deployment, positioning, and labor management
• Monitor order accuracy and resolve guest concerns professionally and promptly
• Maintain cleanliness, organization, and food safety standards throughout the restaurant
• Support onboarding and training of new team members
• Communicate effectively with BOH leaders and leadership team to ensure smooth operations
• Model Chick-fil-A values and foster a positive team culture
• Ensure compliance with all Chick-fil-A policies and procedures

Qualifications

• Previous leadership or restaurant experience preferred
• Strong communication and interpersonal skills
• Ability to lead with positivity, professionalism, and urgency
• Ability to multitask and thrive in a fast-paced environment
• Dependable, coachable, and team-oriented
• Must be able to stand for extended periods and lift up to 50 lbs

What We Offer

• Competitive pay
• Leadership development opportunities
• Positive and supportive work environment
• Flexible scheduling
• Meal benefits
• Opportunity for growth and advancement
• 401k
• Health, dental, life, vision (etc.,) insurance

About Chick-fil-A

At Chick-fil-A, being a Team Leader is more than just a job — it’s an opportunity to develop leadership skills, serve others, and make a positive impact each day. We are committed to creating a culture of care for our guests and team members alike.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.