Emergency Communications Specialist

Job Summary Do you have a passion for helping your fellow man? Do you crave a career that is fulfilling and purposeful? Do you have a passion for helping your fellow man? Do you crave a career that is fulfilling and purposeful? Are you looking for an opportunity, where you can truly make a difference in the lives of others? If you answered YES to these questions, you could be the perfect fit for Grand Prairie Emergency Communications Center. We are continually seeking diverse, highly motivated, committed individuals who seek to enhance the lives of others, through service. What It Takes To Make The Team You must display a positive, upbeat, team focused attitude You must be able to work calmly under pressure, while making time-sensitive decisions To achieve daily success, you must be able to work well as part of a team Being solution oriented and open to innovation We work in a fast-paced environment, being able to adapt to change quickly, is a necessity Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance You must be dependable, as the success of our team depends on it Essential Job Functions Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non-emergency responses. Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departments Provide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations Provide instruction and general guidance to the community during non-emergency situations Prioritize emergency and non-emergency request for assistance from the community, departmental members and fellow first responders, using established procedures and guidelines Coordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistance Make quick decisions in emergency situations in the interest our community and other first responders Perform general clerical and support duties, relative to Public Safety Our Schedule We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a must After graduating the Emergency Communications Academy, you will be assigned to 1 of 4 teams, working a 12-hour shift that meets the needs of the Emergency Communications Center The benefits of working for the City of Grand Prairie Emergency Communications Center A competitive pay, starting at $25.50/hour Competitive Lateral Pay Opportunities 3 to 4 days off per week Endless opportunities for skill advancement and training 2 to 1 match into Texas Municipal Retirement System Great Medical, Dental and Vision Insurance Paid Time off Stable work environment Tuition Reimbursement Certification Pay Minimum Qualifications Must be at least 18 years of age Ability to read, write and speak English fluently Valid Texas Driver's License This position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. Citizen Minimum of 1 year customer service experience Work requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalency Candidate will be required to pass pre-employment screening which includes drug screen, polygraph, psychological, and background investigation. No Marijuana/THC usage in the last rolling calendar year No Felony or Class A Misdemeanor conviction, deferred adjudication or pre-trail diversion No Family Violence conviction, deferred adjudication or pre-trail diversion No Class B Misdemeanor conviction, deferred adjudication or pre-trail diversion in the last 10 years No DUI/DWI conviction, deferred adjudication or pre-trail diversions in the last 10 years No open arrest/case for any criminal offense The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits 01 Are you a US Citizen by birth or naturalization? (Texas Administrative Code, Rule 217.1 Minimum Standards for Enrollment and Initial Licensure states that you must be a U.S. Citizen to be licensed as a Telecommunicator in the State of Texas) Yes No 02 What is the highest level of Education obtained? Some high school, no diploma or GED High School Diploma/GED Some College, no degree Technical or Trade School (Did not complete) Technical or Trade School (Completed) Associate's Degree Bachelor's Degree Master's Degree Doctorate Degree 03 How much customer service experience do you have? No experience Less than 1 year of experience 1 year less than 2 years 2 years less than 3 years Over 3 years of experience 04 If yes, in which of these fields do you have 1 or more years of customer service experience? 911 Emergency Communication Call Center w/heavy call volume Alarm Monitoring Retail Restaurant None of the above 05 Please select the certifications or licenses that you currently hold from the list below: Valid Driver's TCOLE Peace Officers License TCOLE Basic Telecommunications License TCOLE 40 hour Telecommunicator certification NCIC/TCIC & TLETS full Access certification Emergency Medical Dispatch certification American Heart Association CPR certification None of the above 06 What is your typing speed on a computer keyboard? 5-30 words per minute 35-60 words per minute 60 + words per minute 07 Which language (s) do you fluently speak and write? Spanish Vietnamese English 08 Do you anticipate any problems with you working 12 hours shifts during the evenings, deep nights, weekends and Holidays? Yes No 09 Do you handle mental and emotional stress well? Yes No 10 Are you able to make sound decisions in a stressful situation? Yes No 11 Have you ever quit a job to avoid being fired or while under investigation? Yes No 12 Have you used marijuana in the last year? Yes No 13 Have you ever used any of the following substances? LSD/Acid PCP/Angel Dust Heroin Crack or Cocaine Huffed Paint Steroids (not prescribed by physician) Other illicit/illegal drug or intoxicant None of the above 14 Have you ever manufactured, delivered, sold or distributed an illicit/illegal drug, controlled substance, dangerous drug or marijuana? Yes No 15 Have you ever been convicted, plead guilty to or received deferred adjudication for a Misdemeanor A or felony? Yes No 16 Have you ever been convicted, plead guilty to or received deferred adjudication for a Misdemeanor B in the last 10 years and/or do you currently have any charges pending against you? Yes No 17 Were you referred to apply for this position by a City Employee? Is so, please list their name Required Question #J-18808-Ljbffr