Senior CX Analytics & Insights Analyst
American Airlines
American Airlines is seeking a data‑driven professional to support the Customer Experience division in analyzing performance metrics and customer insights. You will synthesize data, maintain CX roadmaps, and create dashboards to inform strategic planning across teams. The role emphasizes building presentations for senior leadership and collaborating with multiple stakeholders to drive improvements in customer experience metrics such as NPS, CSAT, and CES. #J-18808-Ljbffr American Airlines
Vacancy posted 2 hours ago
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