Sr. Mngr/Associate Director, Process Design & Deployment

As an Sr. Mngr/AD, Process Design & Deployment, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you. Responsibilities Research, analyze, and recommend improvements to business and system processes to enhance overall organization performance. Study operational and performance data to identify trends and opportunities for improvement. Develop project plans, communicate changes, and provide training to impacted business units as necessary. Serve as a consultant to clients and D&I on program design to ensure alignment with technical workflows, process standards, and system capabilities. Understand customers’ needs and system capabilities to offer effective solutions within platform standards. Support Program Ops and BA to ensure accurate capture and translation of functional and technical workflows into CLS, ensuring seamless integrations and data migration activities. Identify, document, and prioritize business, process, and data requirements. Support Patient Programs services design and CRM documentation of the end‑to‑end Patient Journey during client discovery sessions. Ensure program design, business rules, and process flows align with technical workflows, process standards, and system capabilities. Support data migration, data mapping, and integrations. Provide subject‑matter expertise for CLS operational reporting and dashboard setup. Assist with technical workflow creation, system integration, data validation, and user acceptance testing as required. Support Design & Implementation Team and Client Services with CLS solutions, from design to hyper‑care. Provide sales support for CRM demos and RFPs. Qualifications Bachelor’s degree and 8+ years of service‑related experience in project/operations management, customer service, or training. Extensive knowledge of HUB Operations, inclusive of Nursing, Reimbursement and PAP experience. Direct experience supporting and liaising between client‑facing teams and technology and operational delivery teams. Power User experience with Salesforce CRM and ability to assist end‑users with UAT and hyper‑care. Salesforce Reporting experience, with ability to build dashboards and operational reports. Experience with data mapping and migration. Experience working with offshore and near‑shore MSPs and contractors. In-depth understanding of operational workflows and CRM to support program build and enhancement, and ability to identify process improvement opportunities. Expertise in sales and training presentations for varied‑size audiences, intimate groups, and online presentations. Ability to work across multiple ops groups such as Training, TC Script, Business Solutions, Telecom, Data Analytics/Reporting, and IT. Advanced proficiency with MS Excel, Visio and PowerPoint. Benefits Medical, dental, and vision plans, including HSA- and FSA‑eligible options, with Valeris contributing toward premium costs. Telehealth and Employee Assistance Program (EAP) services. Company match on Health Savings Account contributions. Free basic life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000. Company‑paid short‑term disability coverage, with the option to purchase long‑term disability. 401(k) retirement savings plan with 100% match on the first 5% of the employee’s contribution, with immediate vesting. Paid time off (PTO) and sick leave to support work‑life balance. Nine paid holidays plus two floating holidays. Opportunities for advancement in a company that supports personal and professional growth. A challenging, stimulating work environment that encourages new ideas. A mission‑driven, inclusive culture where your work makes a meaningful impact. Commitment to diversity and deliberate efforts to create an inclusive workplace. Physical Demands & Work Environment Frequent talking and hearing required; regular sitting for long periods; use of hands for typing and handling; reaching with hands and arms. Preferred ability to type at least 35 words per minute with 97% accuracy. Minimal travel flexibility preferred. Professional office environment using standard office equipment such as computers, phones, and photocopiers. Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer. #J-18808-Ljbffr Valeris