Site Supervisor II

Job Description

Job Description

Description:

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Site Supervisor II/Turk Recuperative Center role, you’ll provide direct support to the assigned program. This position provides direct oversight and support to program staff, ensuring consistent, high-quality service delivery aligned with trauma-informed and harm-reduction principles. Working closely with the Program Manager, the Site Supervisor ensures safe facility operations, provides on-call assistance as needed, supports interdisciplinary coordination, and maintains a professional, client-centered environment to ensure the achievement of program goals and objectives and contribute to program development and enhancement that align with the mission and values of Interfaith Community Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the assigned Program Manager in overseeing the day-to-day operations of one or more assigned programs
• Monitor and coordinate program activities, client services, and facility functions to ensure smooth and efficient operations
• Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements
• Provide daily supervision, direction, and support to site staff, interns, and volunteers
• Provide ongoing coaching, guidance, and professional development opportunities for team members
• Support staff in addressing client needs, including referrals, crisis management, case consultation and resource coordination
• Maintain a safe, supportive environment by modeling program protocols and ensuring staff adhere to policies
• Respond to client incidents and emergencies, including de-escalation and coordination with law enforcement or medical personnel when necessary
• Support in facilitating regular staff meetings to promote communication and problem-solving
• Ensure site compliance with safety regulations, contractual obligations, and applicable laws, including federal, state, and local requirements
• Conduct routine inspections of the facility to meet regulatory standards
• Oversee documentation, including incident reports, shift logs, and service delivery records
• Provide operational data, reports, and updates to the Program Manager and/or Director as requested
• Maintain effective working relationships with community partners, service providers, law enforcement, and other stakeholders
• Participate in community meetings, trainings, and collaborative initiatives related to the program’s mission
• Work with volunteer coordinators to integrate volunteers effectively into site operations
• Participate in staff hiring, training, corrective action and performance evaluation processes
• Support the assigned Program Manager and/or Director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments
• Assist the assigned Program Manager with administrative tasks, data management, and preparation of program reports as needed
• Oversee daily facility inspections, safety checks, fire drills, and utility monitoring to meet program, federal, state, and local compliance requirements.
• Perform additional duties as assigned by leadership

SUPERVISORY RESPONSIBILITIES: This position will be responsible for supervising staff within the assigned program. They will provide daily supervision of tasks as well as direction and leadership to team members. They may support the Program Manager in recommending hiring and firing decisions, conducting corrective action as needed, conducting performance evaluations, and identifying and promoting professional development opportunities. Identifies areas where volunteers are needed and works with the assigned Program Manager and Lead Volunteer Coordinator in recruiting new volunteers to help further its capacity to serve clients.

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor’s degree in social work or related field, required
• Two (2) or more years of experience working in a Social Services or nonprofit setting, required
• Equivalent combination of work experience and education may be considered in lieu of specified education requirement
• Two (2) or more years’ experience in a supervisory role or a role with increasing responsibility in behavioral health, or social services, preferred
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS:

• Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
• Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
• Strong organizational skills with excellent attention to detail and accuracy
• Ability to work independently while exercising sound judgment
• Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
• Knowledge of adult development and community and social service resources
• Excellent written and verbal communication skills
• Ability to work effectively within multidisciplinary and collaborative teams
• Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
• Demonstrates teamwork, cooperation, and a strong sense of urgency
• Ability to establish and maintain appropriate professional boundaries with clients
• Commitment to maintaining confidentiality of client and employee information
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Demonstrated ability to lead, supervise, and support staff, including scheduling, performance management, and coaching
• Strong organizational, communication, and problem-solving skills with the ability to prioritize workloads and ensure program and operational goals are met

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Primarily office-based work environment
• Frequent use of computers, phones, and standard office equipment
• Regular interaction with staff, clients, and external partners in a professional setting
• Ability to remain in a seated position for extended periods, with periodic standing and walking
• Ability to perform tasks requiring manual dexterity, including keyboarding, filing, and handling office materials
• Ability to occasionally move, lift, carry, push, or pull materials weighing up to 25–30 pounds
• Ability to bend, stoop, reach, and grasp as necessary to perform essential job functions
• Ability to communicate effectively and exchange information verbally and in writing
• Ability to perform essential job functions with or without reasonable accommodation

Location: On-Site/Escondido

Hours: Tuesday-Saturday: 6:00pm-2:30am

Salary: $70,304-$89,210

EMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.