Key Holder | Lead the Shift. Hold the Standard.

Key Holder | Lead the Shift. Hold the Standard.

Job Category: Field Requisition Number: KEYHO003491

Posted: June 9, 2026

Full-Time

1275 W 14 Mile Rd Madison Heights, MI 48071, USA

Description

Role Clarity

This is a working lead role you are on the floor alongside the team

No direct reports and no formal performance or accountability conversations

You influence performance through coaching, example, and site presence

You partner with the ASM and SM for escalations you don't go it alone

Competency level: between Self-Leader and Leader of Others

What You'll Own

Own the day, start to finish Open and close the site with precision secure, prepped, and ready to deliver a strong shift every time.

Lead from the front Set the standard for cleanliness, safety, and performance your presence drives the energy of the entire site.

Hold the site independently When management isn't present, you make the calls, solve the problems, and keep the operation running. Without needing to be asked.

Coach and guide in real time Support team members with real-time direction redirect, encourage, and reinforce the standard without creating conflict.

Deliver standout experiences Handle customer questions or concerns quickly, professionally, and with genuine care.

Communicate with clarity Keep customers and team members informed, especially during downtime or service interruptions.

Grow every day Learn from your leaders and build the skills to take the next step in your career. This role is a stepping stone, not a ceiling.

What You Bring

Reliable attendance without exception your dependability is what makes this role work

Trustworthy team and management count on you completely

Comfortable opening and closing and managing the site independently in all conditions

Can coach peers and hold a standard without being adversarial

Customer-first mindset even when things get difficult or the team is short-staffed

Growth-oriented you want to lead more, not just hold the keys

Basic mechanical comfort willing to troubleshoot and escalate appropriately

Prior shift lead, keyholder, or informal supervisory experience is a plus

How You Show Up ECW Competencies

Customer-Centric Approach Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.

Problem-Solving Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.

Team Collaboration Works well with teammates, communicates openly, and contributes to a supportive team environment.

Drives Results Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance tasks are done fully and correctly.

Safety & Compliance Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Job Knowledge & Technical Proficiency Understands job responsibilities, products, and tools needed to perform work accurately.

Why El Car Wash

El Car Wash is where strong, reliable performers grow into real leaders. Show us you can hold the standard and the next step is yours.

What You'll Get

Full comprehensive benefits (Health, Vision, Dental)

401(k) with 4% match yes, free money

Paid time off

Parental leave (maternity & paternity)

Tuition reimbursement

Pet insurance

On-the-job training and real career growth

FREE car washes

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.