Customer Support Advocate

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Support Advocate Indianapolis, IN, US 3 days ago Requisition ID: 1430 We are looking for a Customer Support Advocate to join our team in Indianapolis. In this part-time, onsite role, you will play an important role in providing a positive customer experience by assisting distributors and customers with questions, troubleshooting, and product support. The ideal candidate is friendly, professional, dependable, and enjoys helping people. You should be comfortable communicating with customers by phone, email, and other communication channels, while also being able to work independently and prioritize multiple requests. Responsibilities Respond to customer and distributor inquiries by phone, email, and/or chat Provide fast, friendly, and professional customer support Assist with product, service, and technical-related questions Troubleshoot customer issues and identify appropriate solutions or resources Research questions and follow through to ensure issues are resolved Maintain accurate and detailed records of customer interactions and resolutions Develop a strong understanding of our products, services, and policies Work closely with team members and other departments to resolve customer issues Share customer feedback and identify opportunities to improve the customer experience Maintain a professional and helpful attitude in all customer interactions Qualifications We are looking for a highly motivated individual with a customer-first mindset who enjoys problem-solving and helping others. Part-time, onsite position located inIndianapolis, Indiana Fluent in English, including speaking, reading, and writing Strong verbal and written communication skills Positive, professional attitude with a genuine desire to help customers Strong problem-solving and organizational skills Ability to work independently and manage multiple customer requests Comfortable learning new products, systems, and processes Previous customer service or support experience is a plus, but not required What We Offer Part-time flexibility – We can work with your available hours Competitive pay starting at $22 per hour Opportunity to gain experience in customer service, technical support, and the manufacturing industry #J-18808-Ljbffr Hurco Companies, Inc.