Program Director

Assistant Family Programming DirectorUnder the direction of the Family Programming Director, the Assistant Family Programming Director is responsible for ensuring that all childcare operations departments (including Childcare/children's programs, Youth Center/ youth programs, birthday parties and camps) run efficiently, and to ensure the delivery of professional, high-quality, safe and nurturing childcare services and programs to our membership while always exceeding members expectations. This position is also responsible for ensuring all team members provide a safe, clean, fun environment for children, and execute and support the department's established guidelines and standards.This person will also oversee all summer camp operations, ensuring the delivery of professional, high quality and safe camp programs for our members and guests.Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:Our Mantra:Respect The PastAccept ResponsibilityPay it ForwardOur Actions We Live By:Actions We Live By. It's who we are when we step into our full power.Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person–we are a part of a powerful team.One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.Pete's Promise:Service ForwardRuthlessly ConsistentDo the Right ThingPRIMARY JOB FUNCTIONSResponsible to manage childcare operations smoothly and efficiently through visible management presence and leadershipEnsure children's safety through continuous monitoring of safety and performance standards, service provider ratios, childcare facilities, equipment and operational systems; ensure constant interaction with children in our careEnsure team members work actively and efficiently while on shiftPerform administrative duties including Bay Club Connect, Zendesk, and other assigned platforms, communicating with members, and creating marketing materialsDevelop, organize, implement and promote program, camp and birthday partiesAdherence to and enforcement of all health and safety standards; ensure Associates adhere to human resource and work safety practicesMonitor uniform adherence of all childcare and program staffCommunicate timely and follow up as appropriateActive participation in events, programs, meetings and trainingRepresent the childcare department and club in a professional manner through image, dress, communication, and immediate follow-through and responseAssist staff regarding sick procedures and update director regarding schedule changesBe present on the floor; support staff and offer assistance as necessaryMeet weekly with Childcare Director to review initiatives and goals; develop programmingAct as the department representative when necessary in the event that the Childcare Director is not present; professionally and appropriately field member questions/concerns.Train staff to meet or exceed demands of the business; provide feedback and build relationshipsMonitor staff to ensure compliance with company guidelinesRepresent the club in a professional manner through image, dress, communication, and immediate follow through and responseMINIMUM QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION Minimum one (1) year of childcare operations/management/supervisory experienceDemonstrated experience creating and implementing innovative children's programsLove for children and extensive experience caring for children ages 6 weeks to 13 yearsAbility to train staff caring for children ages 6 weeks to 13 years in both childcare and program settingsProfessional, friendly manner and excellent customer service attitude and abilitiesStrong verbal communication and conflict resolution skillsEnthusiastic, responsible, and dependable team playerSelf-motivated, takes initiative and willing to acquire new skillsWell organized and detail orientedComputer literateCPR certification requiredWORKING CONDITIONS/ PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to arrive at work on time for all scheduled work shifts required. Ability to work weekends, evenings, and holidays required.Must be flexible, adaptable, and readily able to adjust to changes in work environment.Position requires daily public contact.It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.It is necessary to adapt to a frequently changing environment.Frequently required to use hands to finger, handle or feel; and reach with hands and arms.Frequently required to climb or balance and occasionally stoop, kneel, crouch, or crawl.Must occasionally sit for extended periods and regularly walk around the facilityMust occasionally talk and hearMust frequently move 10 pounds and in the event of an emergency lift and/or move up to 50 pounds.Specific vision abilities required but this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.JOB DESCRIPTION REVISIONThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.An Equal Opportunity EmployerThe Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.