Program Specialist Customer Success

Description:

About the Role

At Century Supply Chain Solutions, we power global supply chains for leading companies using our proprietary VIZIV platform — a cloud-based system providing real-time visibility, predictive insights, PO management, exception handling, and end-to-end operational control. This role will work primarily to support the customer relationship with Amazon.

We are seeking a Program Specialist Customer Success who combines supply chain knowledge, operational problem-solving, and strong customer communication skills to support and optimize customer supply chain programs.

In this role, you will work closely with assigned customer accounts to ensure operational success, system effectiveness, and high service quality. You will monitor daily operational activity, support customers using the VIZIV platform, resolve issues, and coordinate with internal Century teams to ensure smooth supply chain execution.

This role sits at the intersection of customer support, logistics operations, and supply chain technology , making it ideal for someone who enjoys solving problems, improving workflows, and building strong customer relationships while working with modern logistics systems.

The Specialist works directly with customers and internal teams to fulfill contracted service obligations and deliver operational satisfaction through proactive communication, issue resolution, and continuous improvement of operational processes.

Key Responsibilities

Build Trusted Customer Partnerships

• Establish strong working relationships with customer stakeholders by communicating clearly, responding quickly, and consistently demonstrating reliability and accountability.

Own Customer Operational Success

• Take ownership of the operational health of assigned customer programs by proactively monitoring workflows, identifying potential issues early, and ensuring consistent execution aligned with customer SOPs and expectations.
• Develop a deep understanding of each customer’s supply chain processes and act quickly to resolve operational disruptions or inefficiencies.

Operate with Curiosity and Problem-Solving Mindset

• Investigate operational or technical issues by analyzing system activity, data flows, and operational processes to identify root causes and implement practical solutions.
• Escalate complex issues appropriately while maintaining ownership of resolution and communication with stakeholders.

Translate Operational Needs into System Improvements

• Act as a bridge between customers, operations, and technical teams by translating operational challenges into clear system requirements, enhancements, reports, or configuration updates within the VIZIV platform.
• Support testing and validation of system improvements to ensure changes deliver meaningful value and align with customer workflows.

Maintain Operational Accuracy and Quality

• Ensure operational deliverables, data flows, and system configurations remain accurate, compliant with customer SOPs, and aligned with expected service standards.
• Monitor system performance, reports, and interfaces to confirm information reliability and effective workflow execution.

Enable Customer and User Success in VIZIV

• Support customers and vendors in effectively using the VIZIV platform by providing guidance, troubleshooting support, and clear documentation or training when needed.
• Manage user access, configurations, and workflows to ensure customers have the tools and visibility needed to manage their supply chains effectively.

Collaborate to Solve Complex Problems

• Work cross-functionally with operations, IT, reporting, and customer strategy teams to address issues, improve processes, and deliver solutions that enhance customer programs.
• Share insights, best practices, and operational knowledge with teammates to strengthen collective expertise.

Continuously Improve Operations and Processes

• Proactively identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency.
• Stay curious and continuously deepen knowledge of supply chain operations, logistics technologies, and Century systems.

Requirements:

Who We’re Looking For (1–4+ years experience)

• Located in Seattle, WA or Nashville, TN to support the customer relationship with a Global ECommerce Retailer. 
• Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions
• Excellent communication skills and ability to work effectively with both customers and internal teams
• Ability to manage multiple operational priorities while maintaining attention to detail and service quality
• Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments
• Comfort working with operational systems, supply chain platforms, or data tools
• Ability to translate operational requirements into clear system or workflow improvements
• Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment
• Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems

Nice-to-Have (not required)

• Experience with supply chain visibility platforms, freight forwarding systems, or logistics management tools
• Familiarity with system configuration, user management, or operational workflow design
• Basic SQL or data analysis experience for investigating operational data or generating reports
• Experience working with enterprise customers with complex supply chain operations

If you enjoy supporting customers, solving operational challenges, and working with technology that powers global supply chains, we’d love to hear from you!

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