Servers

Job Description

Job Description

Description:

Location: North Dallas, TX, 75248

Job Overview:

We are seeking servers who are responsible for positive member/guest interaction while serving in a friendly and efficient manner.

Responsibilities:

• Practice the three steps of service: warm welcome, friendly compliance, and fond farewell.
• Knowing and understanding all food menu items.
• General beverage knowledge
• Presenting menus, suggesting dishes, and communicating specific customer needs (i.e., allergies and special modifiers) to the kitchen.
• Make recommendations you genuinely feel your guests will enjoy.
• Upsell food and beverage items using suggestive selling techniques.
• Maintain a high-level dining experience at all times while keeping in mind we are family serving family.
• Answer questions about our food, beverage, and other restaurant/club events.
• Perform opening/closing side work continually throughout the day.
• Maintain clean service areas.
• Constant training and development of food and beverage knowledge.
• Prepare final bill, present to member, ensuring signature/member number/amount.
• Be ready and willing to assist fellow servers as situations arise.
• Be able to efficiently serve a four to five-table station.
• Adhere to grooming and appearance standards consistently.
• Member name recognition.
• Using L.A.S.T. when solving challenges. Listen, Apologize, Solve, and Thank.
• Other duties as assigned by Dining Room Captain/Restaurant Supervisor or Management.

Qualifications:

Education requirements or Equivalent:

• High school diploma or equivalent preferred.

Specialized Knowledge:

TABC Certification Food Handlers Certification

Competencies:

• Previous customer service and/or food and beverage service preferred, not required.
• Menu knowledge, food and beverage knowledge specific to the restaurant.
• Service standards specific to the restaurant.

Unusual Physical Requirements and Working Conditions:

• Must be able to work days/nights, weekends, and holidays. The employee is frequently required to lift and/or move up to 50 pounds. The employee is routinely required to stand for long periods of time.

This posting is for a full-time position

Must be available Evenings, Holidays, and Weekends

Reports to Food and Beverage Managers

Benefits of working at Bent Tree Country Club

Working at Bent Tree Country Club is like nowhere else. We are a family, dedicated to the membership, and have a professional Team presence. We have a culture of quality hospitality, delivered on a consistent basis, with a high knowledge of what the membership experience and expectations require to be one of the best private Clubs in Dallas.