Sr. Field Service Technician - Telecommunication

Key Responsibilities: Structured Cable Installations: Execute tasks including pathway identification, preparation, cable rough-in, termination, labeling, certification testing, and documentation for Cat6 and fiber optics. Site Surveys and Quotes: Conduct comprehensive site surveys and provide accurate quotes for additional cabling opportunities. IT Break/Fix Support: Deliver IT break/fix support to clients and handle various related tasks as required. Component Installation: Install components such as fire-rated wall/floor penetrations, firestop, floor racks, wall cabinets, J-hooks, cable trays, raceways, access points, IP cameras, and paging speakers. Technical Documentation: Read and interpret floor plans, drawings, and equipment specifications. Customer Support and Training: Support clients' needs, provide on-the-job training for new employees, perform quality checks, and conduct job site visits. Project Closeout Documentation: Manage the job/project closeout documentation process and maintain strong customer relationships. Field Service Operations: Support Excel's field services operations, provide weekly updates on projects, and forecast upcoming work. Equipment Management: Maintain inventory documentation, organize equipment and tools in the storage facility. Communication: Communicate effectively with the Help Desk Manager for work assignments and provide ETA for arrival and departure. Problem-Solving: Troubleshoot and resolve problems, interfacing with multiple departments as needed. Team Collaboration: Assist in training other employees and enhance customer relationships in the field. Position Requirements: Experience: Minimum of ten (10) years of cabling experience. Professional Image: Present a professional image at all work sites. Background Check: Ability to pass a background investigation and a drug screening. Communication Skills: Excellent verbal and written communication skills. Customer Service: Exemplary customer service skills. Technical Knowledge: Comprehensive knowledge of structured cabling systems, including Cat6 and fiber optic cable installation, termination, and testing. Team Focus: Ability to work effectively as part of a team. Certifications: BICSI certification strongly preferred; RCDD certification is a plus. Documentation: Understand and adhere to the documentation closeout process, submitting all documents on time. Travel: Willingness to travel across the State of Ohio; must have a valid driver's license and be able to drive long distances daily in company-provided vehicles. Join Our Team: At Excel Management Systems, Inc., we pride ourselves on delivering exceptional services and solutions to our clients. Become part of a dynamic team dedicated to innovation and superior service. #J-18808-Ljbffr EMSI