Customer Service Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans diagnostics, medical devices, nutritionals, and branded generic medicines. This role is located in Lake Mary, FL, within the Abbott Heart Failure, Acelis Connected Health business. Job Overview The Customer Service Specialist is the primary point of contact for customers and vendors, ensuring timely order processing, accurate documentation, and resolution of customer inquiries while maintaining compliance with HIPAA and other regulatory requirements. Responsibilities Respond to customer and client inquiries promptly and professionally, documenting all interactions in internal databases. Process equipment, accessory, and supply orders and preventative maintenance requests in accordance with company procedures. Generate and manage sales orders within Salesforce and other operational systems. Monitor reports and proactively follow up on open orders to ensure completion. Coordinate with vendors regarding order status, shipping, delivery confirmation, and returns. Track deliveries and update customer records accordingly. Maintain accurate and thorough documentation of all activities and customer interactions. Escalate complex issues as appropriate to ensure timely resolution. Identify and communicate workflow improvement opportunities. Resolve or report order, shipping, or customer service issues. Perform outbound calls regarding order updates, shipping delays, missing information, and other service‑related matters. Ensure compliance with HIPAA, PHI requirements, and all applicable regulatory, privacy, and security standards. Represent the organization professionally while maintaining a high level of customer satisfaction. Required Qualifications High School Diploma or equivalent. One (1) year of customer service experience, or an equivalent combination of education and experience. Proficiency in Microsoft Office and general computer applications. Strong communication, customer service, problem‑solving, and critical‑thinking skills. Excellent organizational, time‑management, and multitasking abilities with strong attention to detail. Ability to work independently and collaboratively in a fast‑paced environment. Proven reliability, professionalism, and strong attendance record. Experience in a healthcare, medical office, or healthcare‑related environment. Preferred Qualifications Associate degree or equivalent professional experience. Experience with data entry, data processing, inventory management systems, Salesforce, or similar platforms. Familiarity with medical equipment, supplies, or healthcare‐related products. Bilingual (English/Spanish). Benefits & Compensation Base pay: $20.85 – $41.75 per hour (pay range may vary by location). Health Investment Plan (HIP) PPO medical plan eligibility in the next calendar year. Excellent retirement savings plan with a high employer contribution. Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit. Career development and growth opportunities within an international organization. Employment Information Job Family: Customer Service Division: HF Heart Failure Location: United States – Lake Mary: 1101 Greenwood Boulevard Work Shift: Standard Travel: Not specified Medical Surveillance: Not Applicable EEO Statement Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law: English: link , Spanish: link . #J-18808-Ljbffr