Membership Retention Specialist

Membership Retention Specialist

Germantown Office - Germantown, MD 20874

Overview

Salary Range $52,000.00 - $55,000.00 Salary/year Position Type Full Time Category Nonprofit - Social Services

Description

Do you excel at building relationships, solving problems, and helping others succeed? Are you passionate about creating a sense of belonging and empowering volunteers to make a difference? If so, you might be the perfect fit for our team!

Girl Scouts Nation's Capital is seeking a Membership Retention Specialist to strengthen and support the vibrant network of volunteers and members who make Girl Scouting possible. In this role, you'll help ensure that every Girl Scoutyouth and adult alikehas a positive, lasting experience.

What You'll Do

As a Membership Retention Specialist, you'll serve as a trusted partner and problem-solver for troop volunteers and families. You'll develop and carry out strategies to retain and support members, helping them stay engaged and inspired year after year. Whether you're mentoring new volunteers, facilitating conflict resolution, or leading a local meeting, your work will help strengthen the foundation of Girl Scouting in your community.

Each day offers new opportunities to connect with people, share solutions, and celebrate success. You'll collaborate closely with staff and volunteers to build sustainable membership, ensuring Girl Scouts continue to grow in courage, confidence, and character through meaningful experiences.

Key Responsibilities

• Develop and implement annual retention strategies to meet membership goals for youth and adults in the assigned area.
• Build strong, supportive relationships with volunteers through regular communication, coaching, and encouragement.
• Assist new troops with onboarding and provide ongoing guidance throughout their first year to ensure a positive volunteer experience.
• Partner with community leaders and volunteers to maintain a strong service unit structurehelping fill key roles and supporting volunteer-led operations.
• Represent the council at local volunteer meetings, sharing important updates, initiatives, and seasonal reminders.
• Collaborate with colleagues, including Membership Recruitment Specialists, to ensure new members are successfully placed and retained in troops.
• Address and mediate minor conflicts or challenges with sensitivity and professionalism, ensuring alignment with the council's values and policies.
• Use Salesforce to manage communications, track outreach efforts, and monitor progress toward key performance indicators.
• Provide exceptional customer service to all members and volunteers, fostering an inclusive and welcoming environment for all.

What We're Looking For

You're an excellent communicator and natural relationship-builder who thrives on helping others succeed. You can balance empathy with accountability, and you take pride in seeing the people you support feel confident and valued. You're organized, adaptable, and motivated by mission-driven work that has a lasting impact.

You should have:

• Strong interpersonal, written, and verbal communication skills.
• A genuine enthusiasm for the Girl Scout mission and a commitment to fostering belonging.
• The ability to plan and carry out independent work to meet measurable goals.
• Comfort working directly with both youth and adults.
• Flexibility to work evenings and weekends regularly (about 3 evenings per week most of the year).
• Proficiency with technology tools (Microsoft Office or Google Suite); Salesforce experience a plus.
• A valid driver's license and reliable transportation for daily travel within the region.

Bonus Points

• Bilingual skills in English and at least one of the following languages: Spanish, Amharic, Vietnamese, Korean, or Chinese.
• Experience supporting volunteers or managing community-based programs.
• Previous involvement with Girl Scouts or similar youth-serving organizations.

Some of Our Benefits

• 100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available).
• 3% employer contribution to 403(b), plus additional 2% match.
• Generous paid leave benefits.
• Paid holidays/office closures include: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31. The Presidential Inauguration Day is also an observed holiday on January 20th every four years. One floating holiday, annually.
• A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting.

The starting salary range for this position is $52,000 to $55,000. Additional bonus payments of up to $250.00 (net) are available each quarter for achieving individual and team-based membership goals. Candidates who are fluent in a key language (Spanish, Amharic, Vietnamese, Korean, or Chinese) may be eligible for a $2,000 pay differential added to the starting salary.

About Us

At Girl Scouts Nation's Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.